Hepsiburada Q3 2024 Results: Positive Momentum in E-commerce

Hepsiburada Reports Strong Financial Performance for Q3 2024

D-MARKET Electronic Services & Trading (d/b/a "Hepsiburada") (NASDAQ: HEPS) has unveiled its unaudited financial results for the third quarter of 2024, reflecting considerable growth in various operational aspects.

Understanding Financial Adjustments Under IAS 29

In line with the International Accounting Standard 29, companies in hyperinflationary economies must adjust their financial statements for the impacts of inflation. Hepsiburada’s results for Q3 2024 are expressed in current purchasing power terms, allowing for a clearer picture of its financial health.

Inflation-Adjusted Financials

The company’s consolidated financial statements, reflecting adjustments due to inflation, showcase a gross merchandise value (GMV) of TRY 42.3 billion, which is a significant increase of 10.3% compared to the previous year’s Q3 figure of TRY 38.4 billion. When considering IAS 29 adjustments, the unadjusted GMV rose to TRY 41.2 billion, indicating an impressive year-on-year growth of 69.9%.

Revenue and Orders Growth

Hepsiburada achieved a revenue increase of 1.7% to TRY 12,241.6 million versus TRY 12,036.6 million in Q3 2023. The number of orders also surged, rising by 18.9% to 32.0 million from 27.0 million in the prior year.

Key Financial and Operational Highlights

• Active Customers: grew by 1.9%, reaching 12.3 million.
• Order Frequency: increased by 15.6%, now averaging 10.8 orders per active customer.
• EBITDA: saw a remarkable 286.5% increase to TRY 507.8 million, highlighting a positive turnaround in profitability.
• Operating Income: achieved TRY 32.4 million, marking the first positive operating income since the company’s IPO in July 2021.

CEO's Comments on Q3 Performance

Nilhan Onal Gökçetekin, CEO of Hepsiburada, expressed optimism about the company's direction. "Our Q3 performance is a testament to our dedication to sustainable growth and improved profitability. We've not only met but exceeded our quarterly financial guidance, securing a positive operating income for the first time since our IPO," she stated.

Expansion of Services and Strategic Goals

Hepsiburada is committed to enhancing its e-commerce platform, focusing on strategic initiatives to improve service delivery and customer satisfaction. The impressive loyalty program, Hepsiburada Premium, has seen membership grow significantly, reaching almost 3.7 million, thus contributing to an increased order frequency among its members.

Innovations in Delivery and Payment Solutions

The HepsiJet service has improved delivery efficiency, with 74% of parcels delivered via this platform in Q3 2024, up by 6.8% annually. Furthermore, Hepsipay is solidifying its presence in the fintech sector, boasting 17.6 million wallet customers as of the end of November.

Challenges Ahead and Outlook

Despite the successful performance, the company anticipates continued challenges due to macroeconomic factors such as inflation and evolving consumer purchasing behaviors. For Q4 2024, Hepsiburada forecasts GMV growth between 50% to 55% year-on-year, along with an EBITDA margin in the range of 1.8% to 2.0%.

Frequently Asked Questions

1. What were the notable financial highlights for Hepsiburada in Q3 2024?

Hepsiburada reported a GMV of TRY 42.3 billion, a 10.3% increase from the previous year, and reached an operating income of TRY 32.4 million.

2. How has the Hepsiburada Premium program impacted customer retention?

The membership has doubled to nearly 3.7 million, leading to higher order frequencies and enhancing customer loyalty.

3. What challenges does Hepsiburada foresee for the upcoming quarters?

The company anticipates pressures from macroeconomic conditions, including inflation and currency volatility, affecting consumer purchasing power.

4. How does Hepsipay enhance the customer experience?

Hepsipay provides various payment solutions, including BNPL options and digital wallets, catering to consumer needs and promoting easy transactions.

5. What is the long-term strategy for Hepsiburada's growth?

Hepsiburada aims to continue innovating its platform, enhancing loyalty programs, and expanding into new service areas while supporting the growth of SMEs in Türkiye.

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