Helia Partners with Informatica to Enhance Claims Processing

Helia Collaborates with Informatica for Enhanced Data Governance

In a remarkable move towards innovation and efficiency, Helia, a prestigious lenders mortgage insurer, has joined forces with Informatica, a prominent player in enterprise AI-driven cloud data management. This strategic partnership aims at accelerating Helia's claims processing capabilities through improved data governance and efficient data management practices.

The Role of Lenders Mortgage Insurers

Lenders mortgage insurers such as Helia play a critical role in assisting home buyers who struggle to save the typical 20% deposit necessary for home ownership. Given Australia’s current economic climate and rising living costs, many potential homeowners find it increasingly difficult to secure adequate savings or keep up with mortgage repayments. As a pioneer in the lenders mortgage insurance sector in Australia, Helia helps reduce financial risks for lenders, empowering buyers to realize their home ownership dreams more readily.

Managing Data in a Complex Landscape

Helia faces the challenge of managing vast amounts of customer data amidst an evolving mortgage lending landscape characterized by rapid data growth and increasing complexity. In response, Helia is revitalizing its systems and processes. This transformation aims to enhance customer experience and mitigate compliance risks, while simultaneously safeguarding their systems against the growing threats of cybercrime.

This Flexible Solution Helps Improve Data Management

The imperative for an adaptable and scalable data governance framework has driven Helia’s decision-making. Helia seeks a solution that can seamlessly connect various data sources and cloud systems throughout the organization, granting wider data visibility and oversight.

Choosing Informatica’s Intelligent Data Management Cloud

To address these needs, Helia has selected Informatica’s Intelligent Data Management Cloud™ (IDMC) as its AI-powered platform of choice. This innovative solution will assist in implementing the Cloud Data Governance and Catalog (CDGC) tool, which focuses on providing data that is not only ready for AI applications but also enhances data trust, literacy, and privacy across the organization.

Transforming Data into Actionable Insights

This strategic data transformation allows Helia to significantly boost its digital capabilities, discovering new avenues to engage with customers. Such advancements include deploying intelligent chatbots to provide accurate responses and automating claims processing, ultimately improving the overall customer experience.

Helia's Commitment to Data Integrity and Customer Trust

Michelle Soakell-Ho, a leader in data governance at Helia, emphasizes, “By taking control of our data and implementing AI-powered data governance, we’re laying down a solid foundation to exceed our customers’ expectations and maximize the benefits of AI.” 

Soakell-Ho further adds, “It was essential for Helia to reassess our approach to meeting customer needs. Clients entrust us with their information, necessitating an integrated platform that empowers us to harness the full value of our data.”

Integrating Diverse Data for Superior Service

According to Alex Newman, the Country Manager for Informatica Australia and New Zealand, “IDMC enables Helia to build a central repository of its data, enhancing its classification processes with AI capabilities that support process automation and policy enforcement related to data management.” He explains that the cloud-agnostic nature of the IDMC platform allows Helia to integrate their varied data landscape efficiently, fostering a more agile solution that ensures users have access to reliable data, thus enhancing customer satisfaction.

Future-Proofing Data Governance

“This adaptable cloud solution not only provides a proactive approach to data governance but also elevates Helia’s data capabilities to new heights,” Newman adds. “A comprehensive 360-degree view of high-quality, consistent data, paired with AI-driven insights, ensures that Helia remains competitive and forward-looking in a fast-paced industry.”

About Helia and Informatica

As a leader in enterprise AI-powered cloud data management, Informatica is dedicated to helping businesses unlock the potential of their most vital assets through innovative data solutions. By developing the Informatica Intelligent Data Management Cloud™, they provide an end-to-end data management platform that facilitates data integration across diverse cloud or hybrid systems, empowering organizations to modernize their operational strategies. With clients spanning over 100 nations, including a significant majority of the Fortune 100, Informatica is at the forefront of driving data-led transformation.

Frequently Asked Questions

1. What is the primary goal of Helia's collaboration with Informatica?

The primary goal is to accelerate claims processing and enhance data governance to serve their customers better.

2. How does Helia assist home buyers in Australia?

Helia helps home buyers overcome the 20% deposit challenge, reducing financial risks for lenders and facilitating home ownership.

3. What platform has Helia chosen for its data management needs?

Helia has chosen the Intelligent Data Management Cloud™ (IDMC) by Informatica as its AI-powered data management platform.

4. What benefits does the IDMC platform offer Helia?

IDMC offers scalable data governance, improved customer engagement, and AI-ready data that enhances data trust and privacy.

5. How does this partnership impact Helia’s operational strategy?

This partnership will allow Helia to optimize data integration and management, ensuring a better customer experience and operational efficiency.

About Investors Hangout

Investors Hangout is a leading online stock forum for financial discussion and learning, offering a wide range of free tools and resources. It draws in traders of all levels, who exchange market knowledge, investigate trading tactics, and keep an eye on industry developments in real time. Featuring financial articles, stock message boards, quotes, charts, company profiles, and live news updates. Through cooperative learning and a wealth of informational resources, it helps users from novices creating their first portfolios to experts honing their techniques. Join Investors Hangout today: https://investorshangout.com/

Disclaimer: The content of this article is solely for general informational purposes only; it does not represent legal, financial, or investment advice. Investors Hangout does not offer financial advice; the author is not a licensed financial advisor. Consult a qualified advisor before making any financial or investment decisions based on this article. The author's interpretation of publicly available data shapes the opinions presented here; as a result, they should not be taken as advice to purchase, sell, or hold any securities mentioned or any other investments. The author does not guarantee the accuracy, completeness, or timeliness of any material, providing it "as is." Information and market conditions may change; past performance is not indicative of future outcomes. If any of the material offered here is inaccurate, please contact us for corrections.