Hansen Technologies and Kingsport's Modernization Journey
Hansen Technologies (ASX: HSN), a renowned global provider specializing in software solutions for the energy sector, is proud to announce its partnership with the City of Kingsport to transform water billing and customer engagement. This strategic decision reflects a trend towards modernization that many municipalities are embracing to improve service delivery.
Moving Away from Outdated Systems
For over two decades, the City of Kingsport relied on a custom-built system for its utility operations. While this system served its purpose for years, it lacked the necessary flexibility and configurability that contemporary software solutions offer. This limitation prompted the city to seek a more comprehensive solution that could adapt to changing needs.
The Impact of Hansen's Solutions
After a careful evaluation of options, Kingsport decided to implement Hansen CIS, a sophisticated customer information system designed to streamline operations while enhancing customer interactions. This system is key in smart city initiatives, ensuring that operations become more efficient and user-friendly.
Enhancing Customer Service
In addition to Hansen CIS, the City of Kingsport is also incorporating Hansen Self Service Portal and Hansen Business Intelligence. This modernization will greatly boost operational efficiency, enabling residents to manage their utility needs with newfound ease and independence.
Voices from Kingsport Leadership
Floyd Bailey, Chief Information Officer of Kingsport, expressed enthusiasm about the partnership, stating, “Hansen has proven to be an exceptional partner. They demonstrated unmatched expertise and speed during our selection process. Our goal was to achieve maximum flexibility in billing and Hansen CIS provides that and much more.”
Commitment to Community
Bobby Slaton, Executive Vice President for Americas Energy & Utilities at Hansen, also shared his insights: “Hansen is committed to enhancing customer experience across North America. We understand the importance of seamless utility management for families balancing their daily responsibilities. Working with cities like Kingsport, we showcase how we can help deliver an agile and efficient platform for ensuring citizen satisfaction.”
The Comprehensive Hansen Suite
Hansen CIS is part of the broader Hansen Suite for Energy & Utilities, a collection of state-of-the-art software solutions that empower businesses in the sector. This suite helps utility companies manage their workflows effectively, ensuring that both operational and customer-facing processes are optimized.
About Hansen Technologies
Hansen Technologies, listed on ASX as HSN, has built a reputation as a leading software provider with a global footprint. Operating in over 80 countries, Hansen assists organizations in managing customer data, analyzing market trends, and enhancing revenue management practices. Their software solutions are designed to help utilities remain competitive and responsive to customer demands.
About the City of Kingsport
The City of Kingsport serves over 55,000 residents and provides essential services, including water, storm, and wastewater management. As it embarks on this modernization journey with Hansen Technologies, Kingsport aims to enhance its service delivery and improve the overall experience for its citizens.
Frequently Asked Questions
What is Hansen Technologies' role in this partnership?
Hansen Technologies will provide advanced software solutions to modernize Kingsport's utility billing and customer engagement processes.
How long did Kingsport rely on its previous system?
Kingsport utilized an internally developed billing system for over two decades before transitioning to Hansen's solutions.
What specific solutions will Hansen implement for Kingsport?
Hansen will implement Hansen CIS, the Self Service Portal, and Business Intelligence to enhance operational efficiency and customer service.
Why did Kingsport choose Hansen Technologies?
The City of Kingsport chose Hansen for its proven speed of deployment, flexibility, and robust platform tailored to utility needs.
How does this modernization benefit Kingsport residents?
The modernization will provide residents with enhanced self-service capabilities, making it easier to manage their utility accounts and interactions.
