Kinston Upgrades Utility Services with Hansen Technologies
The City of Kinston is excited to announce an upgrade to its Customer Information System (CIS) in partnership with Hansen Technologies, marking a pivotal enhancement in customer care and billing services for its residents. This action builds on a strong collaboration that has lasted more than 26 years, reinforcing the City's commitment to improving the customer experience.
Enhancing Customer Care and Billing
The latest version of Hansen CIS is designed specifically for municipalities, focusing on optimizing operational workflows and enhancing service delivery. This upgrade is a part of Kinston's broader strategy to modernize its back-end infrastructure, ensuring that the City can effectively cater to the needs of its residents now and in the future.
Significant Features of the Upgrade
With this modernization, the City of Kinston will benefit from robust billing and payment management features, ensuring greater accuracy and efficiency. Improved data handling across various meter types will enhance the day-to-day operations of the City’s utility services, allowing for a seamless experience for customers.
Voices from City Leadership
In a statement reflecting on this partnership, Michael Thomas, MIS Director for the City of Kinston, expressed enthusiasm about the collaboration with Hansen. He stated, "Hansen has been a trusted partner of the City for several decades, providing reliable services and innovative solutions. The enhancements planned with the latest version of Hansen CIS promise to enrich interactions that residents have with City services, significantly impacting their quality of life."
Strategic Commitment to Technology
Bobby Slaton, Executive Vice President for Americas Energy & Utilities at Hansen, also commented on the growth of this partnership. He emphasized, "This upgrade enables the City to adapt quickly to the changing demands of the industry while delivering exceptional customer service. The successful completion of this project underscores the importance of our collaborative relationship, completed on schedule and under budget."
A Bright Future for Kinston
The overhaul of the Customer Information System aligns with the City of Kinston's commitment to leveraging technology for community benefit. The City already provides various essential services to its citizens, including electricity, refuse, and water services, along with stormwater and wastewater management. This upgrade will further bolster these services, ensuring Kinston remains at the forefront of utility service delivery.
Hansen Technologies: A Trusted Partner
Hansen Technologies has established itself as a leading global provider of software and services across the energy, utilities, and communication sectors. Known for its award-winning software, Hansen supports clients in over 80 countries, offering tools to manage and analyze customer data, revenue management, and customer support processes effectively.
Opportunity for Community Engagement
This upgrade not only represents a technological advancement but a commitment to improved community engagement. The City of Kinston is optimistic that these changes will help their staff better serve local residents and enhance their experiences with utility services.
Frequently Asked Questions
What prompted Kinston's upgrade to Hansen CIS?
The City aimed to improve customer care and billing experiences, ensuring efficient utility service delivery for residents.
What benefits does the new Hansen CIS provide?
The updated system offers robust billing management, better data handling, and improved accuracy across varied meter types.
How long has Hansen been collaborating with Kinston?
The City of Kinston has partnered with Hansen Technologies for over 26 years, showcasing a long-standing relationship.
What is Hansen Technologies known for?
Hansen is recognized as a global leader in software services for the energy, utilities, and communications sectors.
How will this upgrade impact Kinston's residents?
The upgrade is expected to enhance residents' interactions with City services, directly improving the quality of life in Kinston.
