GoTo Unveils GoTo Connect CX: Transforming Customer Interaction

Author: Thomas Cooper Updated: 09-10-2024 09:32 AM

Introducing GoTo Connect CX

GoTo, a leader in business communications, IT management, and support, has launched an innovative product: GoTo Connect CX. This solution is the most comprehensive suite of affordable, AI-driven, multichannel customer experience (CX) tools available today. By integrating the best features of GoTo Connect’s customer communication tools and award-winning phone systems, GoTo Connect CX empowers businesses to enhance their customer communication efficiency and engagement.

Closing the Gap in Customer Experience

In today’s competitive market, businesses face both an opportunity and a challenge in delivering exceptional customer experiences. Great customer interactions can lead to increased revenue and customer loyalty. However, organizations often struggle with expensive, rigid communication systems that do not meet growing customer expectations. This is where GoTo Connect CX becomes a transformative solution, bridging the gap in the market.

Addressing Business Needs

Olga Lagunova, Chief Product and Technology Officer at GoTo, emphasizes the challenge that many businesses face: "With numerous fragmented tools available, companies often feel overwhelmed by where to start in improving their customer experience. GoTo Connect CX combines our leading communications tools with cutting-edge AI features, providing essential value that growing companies can harness effectively."

Key Features of GoTo Connect CX

The GoTo Connect CX platform integrates state-of-the-art capabilities designed to cater to the specific needs of businesses. It boasts several standout features aimed at enhancing customer interaction:

Multichannel Communication

Businesses can engage with customers through preferred platforms such as WhatsApp, SMS, web chat, Facebook, and Instagram. There is also the option to schedule personalized SMS outbound campaigns using the AI Messaging Assistant.

AI-Powered Features

GoTo Connect CX streamlines administrative tasks and provides efficient query resolution through GoPilot, an advanced virtual assistant designed for admin support. With AI Call Summaries and AI Call Transcriptions, businesses can unlock detailed insights from customer interactions, allowing for data-driven decisions and enhanced customer understanding.

Shared Inbox

This tool centralizes all two-way communications into one user-friendly shared inbox, allowing for seamless integration across all customer interactions.

Comprehensive Communication Services

Elevating customer experiences further, GoTo Connect CX includes an award-winning cloud-based business phone system. This system delivers hundreds of powerful features, ensuring reliability with a remarkable uptime rate.

Advanced Integrations

GoTo Connect CX allows for productivity boosts by simplifying workflows through seamless integration with popular platforms such as Microsoft Dynamics, Salesforce, Zoho, HubSpot, and Zendesk, among others.

Real Customer Feedback

Customers are already experiencing the benefits of GoTo Connect CX. Jeff Hanlon, President of MaidPro, remarked, "GoTo Connect encompasses all my business needs: voice and text communications with customers, along with team chat functionalities within a single comprehensive platform. The implementation process was efficient, and we were set up in just weeks. It truly stands out as the most effective and cost-efficient solution available."

Continuous Innovation

The announcement of GoTo Connect CX comes on the heels of more than 40 new features recently added across the GoTo Connect suite, showcasing the company’s commitment to delivering cutting-edge solutions in customer engagement.

Availability and Additional Information

GoTo Connect CX is available to businesses interested in enhancing their customer experience solutions. For more details about GoTo’s offerings, prospective users should visit their official website.

About GoTo

GoTo is dedicated to simplifying IT management and business communications, empowering customers to focus on what matters most. With flagship products such as GoTo Resolve, GoTo Connect, and LogMeIn Rescue, GoTo supports businesses through innovative, secure solutions designed to enhance productivity. The company prides itself on its robust security, which includes zero trust authentication, and supports over 1 billion remote sessions annually, catering to a diverse global customer base with effective and efficient tools.

Frequently Asked Questions

What is GoTo Connect CX?

GoTo Connect CX is an AI-powered multichannel customer experience platform designed to streamline business communications and enhance customer engagement.

Who is the target audience for GoTo Connect CX?

The platform is ideal for small to mid-sized businesses as well as larger enterprises looking for efficient communication tools.

What features does GoTo Connect CX offer?

Key features include multichannel communications, AI capabilities, a shared inbox, a robust business phone system, and advanced integrations with other platforms.

How does GoTo Connect CX improve customer experience?

By providing a seamless and integrated communication tool, businesses can meet customer expectations more effectively and enhance engagement.

Where can I learn more about GoTo Connect CX?

Additional information is available on GoTo's official website. Interested businesses can explore the platform and its features further there.

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