Meet GoTo Connect CX
GoTo, known for business communications, IT management, and support, has introduced GoTo Connect CX — an AI-powered, multichannel customer experience (CX) suite built to be both comprehensive and affordable. By bringing together the best of GoTo Connect’s customer communication tools with its award?winning cloud phone system, GoTo Connect CX helps teams work faster, respond smarter, and keep customers engaged across the channels they use every day.
Why the Customer Experience Gap Matters
Delivering great customer experiences is now a revenue driver, not a nice-to-have. Loyal customers return, spend more, and refer others. Yet many companies still wrestle with fragmented, inflexible, and costly tools that can’t keep pace with rising expectations. That’s the gap. GoTo Connect CX is designed to close it by streamlining how businesses connect with customers while keeping setup, management, and day?to?day work simple.
Built for Real Business Needs
Olga Lagunova, Chief Product and Technology Officer at GoTo, captures the core challenge: “With numerous fragmented tools available, companies often feel overwhelmed by where to start in improving their customer experience. GoTo Connect CX combines our leading communications tools with cutting-edge AI features, providing essential value that growing companies can harness effectively.” In short, fewer moving parts, more clarity on what matters, and a platform you can actually use from day one.
What’s Inside GoTo Connect CX
The platform brings together modern capabilities focused on the daily realities of customer communication. It’s built to meet teams where they are and to elevate every interaction, without piling on complexity.
Multichannel Communication
Reach customers on the channels they prefer — WhatsApp, SMS, web chat, Facebook, and Instagram — and keep conversations moving without forcing anyone to switch apps. You can also schedule tailored SMS outbound campaigns with help from the AI Messaging Assistant, so messages go out on time and in the right voice.
AI-Powered Features
GoPilot, an advanced virtual assistant for admins, lightens the load on setup and ongoing management, so routine tasks don’t eat your day. During and after calls, AI Call Summaries and AI Call Transcriptions capture what was said and what mattered, turning conversations into usable insight. Less manual note?taking; more time to act on the data.
Shared Inbox
All two?way communications flow into a single, easy?to?use shared inbox. That means your team sees the same context and can respond consistently, whether the customer reached out over SMS, web chat, or social messaging.
Comprehensive Communication Services
GoTo Connect CX includes GoTo’s award?winning, cloud?based business phone system. With hundreds of powerful features and a strong record of reliability and uptime, it gives customers a dependable way to call you — and gives your team the tools to answer well.
Advanced Integrations
Workflows stay smooth with integrations for the tools many teams already use, including Microsoft Dynamics, Salesforce, Zoho, HubSpot, and Zendesk. Keep your systems talking to each other and reduce the busywork that slows responses.
What Customers Are Saying
Early feedback points to faster setup and a clearer path to value. Jeff Hanlon, President of MaidPro, shared: “GoTo Connect encompasses all my business needs: voice and text communications with customers, along with team chat functionalities within a single comprehensive platform. The implementation process was efficient, and we were set up in just weeks. It truly stands out as the most effective and cost-efficient solution available.” One platform, fewer logins, and momentum that starts quickly — that’s the theme.
Innovation That Doesn’t Stand Still
GoTo announced GoTo Connect CX alongside more than 40 recent feature additions across the GoTo Connect suite, underscoring an ongoing focus on modern, practical enhancements for customer engagement.
Availability and Next Steps
GoTo Connect CX is available to businesses ready to strengthen their customer experience. If you’re exploring how to simplify communications, improve response times, or unify channels, you can learn more by visiting GoTo’s official website and reviewing the platform in detail.
About GoTo
GoTo simplifies IT management and business communications so customers can focus on the work that matters. With flagship products including GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the company provides innovative, secure tools designed to boost productivity. GoTo emphasizes strong security practices, including zero trust authentication, and supports over 1 billion remote sessions annually for a broad, global customer base.
Frequently Asked Questions
What is GoTo Connect CX?
GoTo Connect CX is a multichannel, AI-enabled customer experience platform that unifies messaging, calling, and administration. It blends GoTo Connect’s communication tools with its cloud business phone system to help teams respond faster and serve customers better.
Who is GoTo Connect CX best suited for?
It’s a fit for small and midsize businesses as well as larger organizations that want efficient, easy-to-manage communication across channels without stitching together multiple disconnected tools.
Which channels and features are included?
Teams can communicate over WhatsApp, SMS, web chat, Facebook, and Instagram, run personalized SMS campaigns with the AI Messaging Assistant, use GoPilot for admin support, and benefit from AI Call Summaries and AI Call Transcriptions. A shared inbox and a robust cloud phone system are included, along with integrations for Microsoft Dynamics, Salesforce, Zoho, HubSpot, and Zendesk.
How does it improve customer experience day to day?
By centralizing conversations and adding AI assistance, teams spend less time switching tools and more time resolving requests. That leads to clearer responses, faster follow?through, and a smoother experience for customers on their channel of choice.
How can I learn more or get started?
GoTo Connect CX is available now. To see details on capabilities and options, visit GoTo’s official website and explore the information provided there.
