GoCardless Partners with Platformed to Enhance RFP Efficiency
In an effort to streamline its request for proposal (RFP) processes, GoCardless, a prominent global bank payment company, has turned to Platformed. This innovative partnership leverages Platformed's AI-powered solutions to automate RFPs and due diligence questionnaires (DDQs), enabling GoCardless to focus on providing top-notch responses while minimizing administrative tasks.
By integrating Platformed's advanced knowledge base, GoCardless ensures that all RFPs and DDQs are handled consistently and efficiently, leading to higher quality outputs and saving precious time. The company is not just stopping at RFPs; it is also looking to expand its automation capabilities to other areas of due diligence. The new system allows front-end teams to address customer inquiries more swiftly, thus enhancing overall customer satisfaction.
Transforming RFP Processes with AI
GoCardless has seen tremendous results following the onboarding of Platformed. Within a mere 24 hours, the company automated its first questionnaire, achieving a 70% increase in response rates compared to their previous methods. This close partnership supports GoCardless's commitment to efficiency and excellence, even under tight deadlines. According to Borja Valiente, VP of Sales and General Manager for GoCardless, the time saved has been redirected into improving response quality. The automation cuts down what used to be a day-long task to just half an hour.
Valiente expressed that in a heavily regulated industry like theirs, accuracy and trust are vital. Platformed's AI technology has proven to be a transformative tool for ensuring consistent and precise responses, fostering seamless collaboration across departments within GoCardless. This ability to manage multiple figures of documentation with reliability enhances their competitive edge in the industry.
Quality Automation and Seamless Collaboration
Using Platformed's self-managing AI knowledge base, GoCardless can maintain accurate and up-to-date information effortlessly. This innovation is designed specifically to alleviate the burdens associated with manual updates and responses. Platformed not only enhances the quality of the proposals but significantly reduces the time invested in their preparation, offering a comprehensive and reliable evidence trail.
The software allows organizations to generate comprehensive and consistent responses across various documentation types while supporting collaboration across teams. It seamlessly imports and exports questionnaires in multiple formats, breaking down barriers to communication and teamwork.
About Platformed and GoCardless
Platformed is recognized for its cutting-edge AI-powered questionnaire response software tailored for enterprise organizations operating in highly regulated environments. By automating the response process for RFPs, RFIs, DDQs, and similar requests, it enables companies to manage the increasing demands of multiple documentation types monthly, scaling back response times dramatically.
GoCardless, on the other hand, plays a crucial role in the banking landscape as a global leader in bank payments. With close to 100,000 businesses engaging in payments through their platform, GoCardless facilitates the collection and disbursement of payments through direct debit and real-time payment systems without the hassle of traditional methods. The organization continues to innovate and optimize payment processing with a commitment to reducing fraud and providing actionable insights based on extensive data analytics.
Frequently Asked Questions
What is the main focus of the partnership between GoCardless and Platformed?
The partnership primarily aims to automate the RFP process and enhance the quality of responses through AI technology.
How has GoCardless benefited from using Platformed?
GoCardless has significantly increased its response rates and reduced the time required to complete RFPs and DDQs, enhancing overall efficiency.
What industry does GoCardless operate in?
GoCardless operates in the banking and payment processing industry, providing solutions for businesses to manage their payments through direct methods.
Can Platformed improve collaboration within a company?
Yes, Platformed's solutions facilitate better collaboration by streamlining communication and workflows across different teams.
What type of organizations can benefit from Platformed’s solutions?
Enterprise organizations, particularly those in highly regulated markets, stand to benefit significantly from Platformed's AI-powered questionnaire response automation.
