GO Invests in KALIX Solutions for Better Customer Experience
GO, a significant player in the telecommunications industry, has made a bold step forward by increasing its investment in Elisa Polystar's advanced network monitoring and analytics solutions. This commitment showcases GO's dedication to continually enhance its service quality and customer experience. While GO has already benefited from the insights provided by the OSIX monitoring platform and KALIX Roaming Analytics portal, this new agreement to integrate the Network Analytics portal reflects their commitment to harnessing cutting-edge technology.
Transformative Real-Time Analytics with KALIX
KALIX stands out in the realm of analytics by offering a comprehensive and unified view of network performance, customers, and services in real time. The inclusion of AI amplifies its capabilities, providing deep insights into service quality and user experiences. GO emphasizes the importance of this technology in quickly resolving issues and identifying potential problems before they affect customers. By seamlessly integrating various stakeholders in the analysis process, KALIX democratizes access to vital information, enabling more efficient operations and heightened responsiveness to customer needs.
Accessibility for Enhanced Decision Making
The Network Analytics portal is designed to empower broader accessibility within GO. Previously, insights were primarily available to the core assurance team; now, it allows other users across the organization to gain valuable information. Geoffrey Cauchi, Senior Manager of Networks at GO, spoke highly of the portal’s role, stating that it helps shape informed decisions that enhance the overall customer experience across their various services. This forward-thinking approach highlights GO's dedication to customer-centric service delivery, where informed decision-making becomes a collaborative effort.
Continued Investment in Network Infrastructure
GO's recent investment aligns with its strategy to boost network coverage and enhance 5G service offerings. This ongoing investment not only improves user experience but also sets the stage for future innovations in communication. Alongside the Network Analytics portal, GO has extended its contract for OSIX monitoring by five additional years, further reinforcing the organization’s commitment to maintaining high standards in service delivery.
OSIX Monitoring: A Proven Asset
The OSIX monitoring platform's ability to support over 400 protocols positions it as a vital tool for juxtaposing network quality and service performance. This capability enables GO to proactively monitor and address any potential challenges, ensuring minimal disruption for customers while achieving operational excellence.
About Elisa Polystar and its Solutions
Elisa Polystar has established itself as a premier provider of cloud-native AI-driven solutions for Communication Service Providers (CSPs). With a robust portfolio that spans data management, network analytics, and automation, Elisa Polystar is pivotal in the evolution of self-driving networks. By offering actionable insights, the company helps CSPs bolster efficiency and enhance customer experience, showcasing its role as a catalyst for industry transformation.
About GO: Pioneering Communications Services
GO takes pride in being Malta's leading communications services company, fervently working towards creating a digital environment where no individual is left behind. As the first provider of quad-play services in the region, GO serves over 500,000 customers by delivering mobile, internet, fixed line, and TV services. Their continuous investment in fiber-powered infrastructure and seamless integration of fixed and mobile networks underscores theirmission to maintain an exceptional customer experience.
Frequently Asked Questions
What is GO's latest investment about?
GO has increased its investment in Elisa Polystar's network monitoring solutions, incorporating a new Network Analytics portal to enhance customer experience.
How does KALIX improve GO's services?
KALIX provides real-time analytics, improving service quality by offering insights that help in proactive problem resolution and decision-making across the organization.
Why is the Network Analytics portal significant?
The Network Analytics portal democratizes access to performance insights, allowing more stakeholders within GO to utilize data for informed decision-making and enhanced service delivery.
What other components support GO's network monitoring?
GO has extended its contract for the OSIX monitoring platform, which supports over 400 protocols, allowing for comprehensive management of network quality and service performance.
What role does Elisa Polystar play in the industry?
Elisa Polystar offers cloud-native, AI-driven solutions, enabling CSPs to transform their networks and improve overall operational efficiency while enhancing customer experiences.
