Global Excel Expands with the Acquisition of First Assistance
Global Excel Management Inc. is excited to announce the acquisition of First Assistance New Zealand Limited and its subsidiary First Assistance Australia Pty Ltd. This strategic move is designed to bolster Global Excel's service capabilities in the travel assistance and claims markets across the Asia-Pacific region.
The Vision Behind the Acquisition
Phil Hibbert, CEO of Global Excel, highlights the importance of this acquisition, stating, "First Assistance's highly skilled team will play a vital role in supporting our growth strategy on the international field." This partnership is poised to enhance their offerings and create new market opportunities through innovative, integrated solutions that truly cater to client needs.
Improving Customer-centric Solutions
Global Excel's aim is to deliver customer-centric assistance solutions that provide real help when needed. By combining the strengths of both organizations, they plan to improve the overall assistance and claims experience in the region, paving the way for unprecedented growth and excellence in customer service.
Strengthening Market Position
David Burns, CEO of First Assistance, elaborated on the benefits this merger offers to customers: "By bridging our talent pools together, our customers will benefit from a one-stop-shop approach in assistance, enabling faster, more responsive support around the clock." This unified approach aims to elevate the quality of service provided to clients efficiently.
Leadership and Stability
The management team at First Assistance will continue to operate in their current roles, ensuring business continuity and stability during the integration process. This is crucial for maintaining existing customer relationships while aligning operational efforts between the two companies.
About Global Excel Management Inc.
Global Excel stands as a leading provider in global healthcare risk management solutions. With a wide network of subsidiaries in various regions, including North America, Europe, Africa, and Asia, they provide an extensive range of risk mitigation, cost containment, claims management, and medical assistance services. Serving over 1,800 clients in more than 90 countries, Global Excel manages approximately 420,000 cases annually and processes over $2 billion in healthcare claims. Their comprehensive approach is designed to meet the diverse needs of their global clientele.
Frequently Asked Questions
What services does Global Excel provide?
Global Excel offers global healthcare risk management solutions, including cost containment, claims management, and medical assistance.
Who is First Assistance and what do they specialize in?
First Assistance focuses on digital assistance services, enhancing travel assistance and claims solutions.
How does this acquisition benefit customers?
This acquisition allows for a more comprehensive suite of services and improved customer support through combined expertise.
What will happen to the management team at First Assistance?
The existing management team at First Assistance will maintain their roles to ensure smooth integration and customer service continuity.
What is Global Excel's reach?
Global Excel operates globally with clients in over 90 countries, providing services that cater to diverse healthcare needs.
