Georgia Power's Ongoing Restoration Efforts After Hurricane

Georgia Power's Recovery Journey Post-Hurricane Helene

Georgia Power's dedicated response to the damage caused by Hurricane Helene is underway, with restoration efforts on track for over 250,000 customers. The impact of the storm has left approximately 620,000 customers affected. The company is deploying more resources to the field and has mobilized a significant workforce to ensure a rapid response.

Personnel and Resources Deployed

Over 14,000 personnel from various states are engaged in the restoration, highlighting the collaborative effort with other utility companies, including Alabama Power and Mississippi Power. These professionals are trained to handle such emergencies, and their presence is critical to tackling the extensive damage seen across the region.

Efficiency in Restoration

Georgia Power has focused not only on restoring power but also on conducting thorough damage assessments to identify the most affected areas. These assessments play a vital role in optimizing resource allocation and ensuring that crews are deployed where they are needed most. The use of advanced technologies like drones enables teams to inspect hard-to-reach areas and manage repairs more effectively.

Estimated Restoration Times

As restoration progresses, estimated restoration times are being provided for numerous communities. Georgia Power is committed to keeping customers informed with real-time updates available through their outage maps. This transparency helps families plan accordingly as crews work tirelessly to restore power safely.

Safety First During Restoration

Following Hurricane Helene, safety remains a top priority. Georgia Power advises customers to remain vigilant as utility crews are stationed across the state. Important safety reminders include:

• Yield to utility vehicles working on roadways and adhere to Georgia's traffic laws.
• Stay clear of downed power lines, which can be obscured by debris.
• Never attempt to touch downed wires or remove tree limbs from power lines; this can be fatal.
• Do not enter standing water, as it may conceal live electrical hazards.
• Avoid chain-link fences that might conduct electricity from downed lines.
• If a property’s electric service equipment is damaged, customers may need to engage a qualified electrician before power can be restored.

Staying Informed and Connected

Georgia Power ensures that customers can access important information during the restoration. There are several ways to stay updated:

• Customers can subscribe to Outage Alerts for real-time notifications through text messages.
• The Outage & Storm Center enables users to check outage status and safety tips.
• Georgia Power's interactive Outage Map provides near real-time data on outages and restoration efforts.
• Mobile app users can access updated information anywhere; available on both Apple and Android.
• Follow Georgia Power on social media platforms for ongoing updates, safety tips, and customer service support.

Preparation and Community Support

In anticipation of Hurricane Helene, Georgia Power closely monitored the storm’s development and pre-deployed resources in high-risk areas. This proactive strategy aims to enhance response efficiency and address the needs of affected communities promptly. By being part of a national mutual assistance network, the company could also draw on additional workforce support from various states to strengthen its local restoration efforts.

About Georgia Power

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO). It serves approximately 2.7 million customers across the state. The company is committed to delivering reliable, safe, and affordable energy, utilizing a diverse mix of generation sources to meet customer needs. Recognized for outstanding customer service, Georgia Power focuses on providing support in times of crisis, continuing its promise to be there for its customers.

Frequently Asked Questions

What steps is Georgia Power taking to restore services after the hurricane?

Georgia Power has engaged over 14,000 personnel to safely restore power while conducting damage assessments to ensure efficiency.

How can customers stay updated on restoration efforts?

Customers can subscribe to Outage Alerts, use the Outage & Storm Center, and view the interactive Outage Map for real-time information.

What should customers do if they encounter downed power lines?

Customers should avoid downed power lines and report them immediately, keeping a safe distance from any potential hazards.

Is Georgia Power offering any support during the recovery?

Yes, Georgia Power has mobilized resources from other states and is providing ongoing updates to assist customers during the recovery phase.

How can I contact Georgia Power for assistance?

Customers can reach Georgia Power by calling 888-891-0938 for outage reports or updates on their service status.

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