Georgia Power Restores Service After Hurricane Helene's Impact

Power Restoration After Hurricane Helene

Georgia Power has achieved a significant milestone in restoring power to over 1.2 million customers following the devastation caused by Hurricane Helene. More than 90% of the affected customers have had their service restored, and efforts continue to reach 95% by the end of the week.

The storm's impact was unprecedented, making it one of the most destructive events in the company's history. Emergency crews, totaling over 20,000 personnel, have been working diligently to bring electricity back to customers. Utilizing advanced "smart grid" technologies and pre-positioned teams, Georgia Power was able to respond rapidly once conditions permitted safe operations.

Georgia Power's restoration crews are now focused on the hardest-hit areas, where the damage to infrastructure has necessitated not only repairs but also significant rebuilding efforts throughout the power grid. This reconstruction is an essential step in ensuring that power is restored safely and reliably.

Current Restoration Progress

As of the latest updates, Georgia Power has successfully restored power to roughly 95 percent of impacted customers in various regions such as Savannah, where recovery efforts have been swift. In contrast, areas like Augusta, which have experienced substantial flooding and tree damage, pose ongoing challenges in restoration. Currently, about 65 percent of customers in Augusta have received their power back, with teams tirelessly working to restore service to the remaining households.

Extent of Damage from Hurricane Helene

The storm inflicted severe damage across the region, leading to significant challenges for repair teams. Updated assessments reveal that over 8,300 power poles require repair or replacement, along with 21,000 spans of damaged wire, approximately equating to 1,000 miles of service disruptions. Additionally, the need to address over 1,600 damaged transformers and the removal of more than 3,200 trees that fell on power lines will lengthen the recovery period.

Ongoing Safety Measures

In light of the ongoing restoration efforts, Georgia Power urges its customers to prioritize safety. This includes remaining vigilant while driving, being cautious of downed wires, and avoiding areas with fallen power lines. The company advises individuals to never attempt to repair electrical connections on their own, especially in cases where property appears to be severely damaged.

Community and Industry Collaboration

Georgia Power's response relies heavily on collaboration within the industry. Not only did the company prepare its own workforce and resources before the storm, but it also received assistance from utilities across the country, including Alabama Power and Mississippi Power, enabling a strong and cooperative response to a crisis of this magnitude.

Moreover, Georgia Power is an active participant in a national mutual assistance network comprising utilities from multiple states as well as Canada. This integration of resources has been vital in maintaining an effective recovery operation, as teams from states like California, Indiana, and Texas assist in restoration efforts.

Stay Updated with Recovery Efforts

For customers looking for updates on power restoration, Georgia Power provides several resources, including an interactive Outage Map, where individuals can check the status of outages and receive real-time updates on restoration timelines. Additionally, customers are encouraged to subscribe to Outage Alerts for personalized notifications.

Moreover, the Georgia Power mobile app offers access to storm and outage information, making it easier for customers to stay informed about recovery efforts.

About Georgia Power

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), serving approximately 2.7 million customers across the state. The company focuses on providing high-quality service through a combination of resources, including nuclear, natural gas, coal, and renewable energy sources. With a strong commitment to customer satisfaction, Georgia Power has been recognized as an industry leader by measures such as J.D. Power studies.

Frequently Asked Questions

How many customers were affected by Hurricane Helene?

Over 1.2 million customers were impacted by Hurricane Helene, with more than 90% of them successfully restored by Georgia Power.

What areas are still being worked on for power restoration?

Augusta is one of the most heavily impacted areas, along with Valdosta and Macon, where restoration efforts are still ongoing.

How many utility poles need to be replaced due to the storm?

Over 8,300 utility poles are reported to have sustained damage and require repair or replacement.

What safety measures should customers follow after the storm?

Customers should remain vigilant regarding downed power lines, avoid areas of flooding, and never attempt to approach or repair downed wires themselves.

Where can I find updates on power restoration efforts?

Georgia Power provides regular updates via their Outage Map, mobile app, and through subscription to Outage Alerts for real-time information.

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