Georgia Power Achieves Major Milestone in Hurricane Recovery

Significant Restoration Efforts by Georgia Power

In the aftermath of Hurricane Helene, Georgia Power has successfully restored electricity to over 1.3 million customers. This incredible feat translates to more than 95% of those affected by the severe hurricane conditions. Crews are actively working to restore power in areas that experienced the most damage, focusing especially on communities that remain without electricity. Efforts are ongoing to maintain communication with residents and provide support until power is fully reinstated.

Commitment to Customer Service

Kim Greene, the chairman, president, and CEO of Georgia Power, emphasized the company’s dedication to its customers, stating, "Our work isn't done until every customer who can receive power has it." This commitment is shared by the thousands of lineworkers who bravely tackle the aftermath of the hurricane, navigating through fallen infrastructure to ensure homes and businesses regain their power supply swiftly.

Community Involvement

The extensive damage caused by Hurricane Helene spans the state, affecting numerous communities. Georgia Power has mobilized over 20,000 personnel to assist in the restoration efforts, showcasing a strong community and industry collaboration. Restoration efforts not only focus on repairing damaged lines but also involve significant rebuilding of infrastructure where necessary.

Financial Contributions for Recovery

In support of these restoration efforts, various charitable foundations associated with Southern Company have pledged $3 million to assist in recovery initiatives. This financial boost is aimed at helping the communities start their recovery journey, ensuring the residents have the necessary resources during this challenging time.

Understanding the Damage

Initial damage assessments reveal a staggering amount of destruction, including:

• 8,300+ power poles requiring repair or replacement.
• 21,000+ spans of wire affected, which is roughly equivalent to 1,000 miles.
• 2,000+ damaged transformers needing immediate attention.
• 3,200+ trees obstructing power lines that need to be removed for safe reconnection.

Unwavering Preparedness

Georgia Power's readiness for the storm was underpinned by extensive monitoring and mobilization efforts. Prior to the hurricane's landfall, crews were strategically positioned to address potential outages quickly. The utility coordinated support from its partners, engaging crews from Alabama Power, Mississippi Power, and many others to bolster their restoration capacity.

Safety Remains a Priority

As crews work diligently to restore power, safety is paramount. Customers are reminded to remain vigilant in the aftermath of the storm:

• Always keep an eye out for utility workers on the road.
• Be cautious of downed wires and stay clear of any potentially dangerous areas.
• If you encounter downed lines, do not touch them or attempt to remove tree branches.
• Ensure that your home’s electrical connections are intact to avoid safety hazards during reconnection efforts.

Staying Informed During Recovery

Georgia Power offers several tools for maintaining communication and updates during the recovery phase:

• Subscribe to the Georgia Power Outage Alert service for personalized notifications.
• Utilize the interactive Outage Map to track restoration times and outage status.
• Download the Georgia Power mobile app for comprehensive outage and storm information on the go.

About Georgia Power

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), serving approximately 2.7 million customers across expansive areas. The company emphasizes reliability, customer service, and stewardship, continually striving to provide clean and safe energy while maintaining a diverse portfolio that includes nuclear, coal, gas, and renewable resources. For more information, customers are encouraged to connect with Georgia Power through various social media channels and their official website.

Frequently Asked Questions

What is the current power restoration status in Georgia?

Georgia Power has restored electricity to over 95% of the customers affected by Hurricane Helene, with ongoing efforts to reconnect remaining households.

How can I stay informed about power outages?

Customers can subscribe to Outage Alerts, use the Georgia Power Outage Map, and download the mobile app for real-time information and updates.

What are the main damages reported from Hurricane Helene?

Significant damages include over 8,300 damaged power poles and 21,000 spans of wire, among other infrastructure challenges.

How does Georgia Power ensure safety during recovery?

Georgia Power urges customers to remain cautious of downed wires and to never attempt to repair electrical connections without professional assistance.

What support is available for affected customers?

Georgia Power is coordinating with local communities and charitable foundations to provide relief and assistance to those impacted by the hurricane.

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