Genetec Enhances Security Center with New Audio Features

Genetec Enhances Security Center with New Audio Features

Genetec Inc., recognized as a leader in physical security software, has taken a significant step forward by introducing cloud-native audio communications capabilities to its renowned Security Center SaaS platform. This innovative addition marks an evolution from their extensive background in providing intercom and SIP-based audio solutions within on-premises systems, transforming the landscape of security management.

Real-Time Communication in Security Operations

Now, security teams operating in various sectors, including education, retail, and healthcare, have the advantage of utilizing real-time audio alongside video and access control. This integration empowers personnel to make swift, informed decisions whether managing everyday tasks or responding to emergencies. The incorporation of audio means operators can communicate directly at entry points, confirm identities using live video feeds, and execute immediate actions—all without the need to shift between different tools.

Freedom of Choice for Organizations

Christian Morin, the Vice President of Product Engineering at Genetec Inc., articulated the vision behind this update: "Our goal is to give customers the same freedom with audio that they already expect from video and access control." This flexibility allows organizations to select intercom devices that fit their specific requirements, managing them seamlessly within a cloud-native framework without being constrained by any single vendor's ecosystem.

Scalable and User-Friendly Features

The audio communications feature in Security Center SaaS is designed to cater to diverse operational scales—from small setups with a few intercoms to expansive implementations involving thousands of devices. Its cloud-native architecture and open framework enable organizations to begin with minimal investment, facilitating testing and gradual expansion. Initially, this feature will support intercom devices from Axis, with plans for more integrations in upcoming releases.

Streamlined Management and Improved Situational Awareness

The seamless integration of Axis intercoms within the Security Center SaaS brings substantial benefits. Fredrik Nilsson, VP of Americas at Axis Communications, highlighted that this integration allows users to manage Axis intercoms within the same platform they rely on for video surveillance, access control, event automation, and more. This holistic management approach significantly enhances situational awareness and boosts incident response effectiveness.

Prioritizing Cybersecurity and Data Protection

In addition to its functional advantages, Security Center SaaS is fortified with robust cybersecurity and privacy measures. Just like the handling of video and access control data, audio communications are treated as sensitive information. Encrypted transmission safeguards data integrity, while audit trails ensure accountability during any investigations. Moreover, automated software updates and consistent security patches help defend against emerging threats, securing the platform's resilience.

Global Availability

This cutting-edge communication capability will be made available globally through the accredited channel partner network of Genetec. Organizations can anticipate rolling out these enhancements in alignment with a broader global launch.

About Genetec

Genetec Inc. stands as a pioneer in the technology sector, dedicated to evolving the physical security arena for over two decades. Their solutions empower enterprises and governments to protect their most valuable assets while optimizing operational efficiency and upholding privacy.

The comprehensive product portfolio includes top-tier video management systems, access control solutions, automatic license plate recognition (ALPR), as well as advanced intrusion detection systems, intercoms, and management tools for digital evidence.

Headquartered in Montreal, Genetec proudly serves over 42,500 customers across 159 countries through an extensive network of dedicated channel partners and consultants.

Frequently Asked Questions

What features has Genetec added to the Security Center SaaS?

Genetec has introduced cloud-native audio communications capabilities to enhance security management by integrating real-time audio with video and access control operations.

How can security teams utilize the new audio features?

Security teams can communicate directly at entry points, verify identities through live video, and make quick decisions, enhancing their operational efficiency.

What types of intercom devices does Security Center SaaS support?

The initial launch supports intercom devices from Axis, with plans for further integration of additional vendors in the future.

Why is cybersecurity important for audio communications?

Audio data is sensitive information; therefore, Genetec employs encrypted communications and audit trails to ensure data integrity and accountability.

When will these new features be available?

The cloud-native audio communications feature will be globally available starting soon, allowing organizations to adopt these innovations effectively.

About The Author

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