Florida City Gas Earns Esteemed Customer Satisfaction Award

Florida City Gas Celebrated for Outstanding Customer Commitment

Florida City Gas (FCG), a subsidiary of Chesapeake Utilities Corporation (NYSE: CPK), has recently been recognized as a 2024 Customer Champion in a significant report published by Escalent, a prominent data analytics and advisory firm focused on the energy and utility sector.

Recognition Among Major Utilities

This commendation is a notable achievement, positioning FCG among the top utilities for its exceptional customer relationships, evaluated in a study that encompassed 142 major utilities nationwide. The report highlights the impressive capabilities of FCG in critical areas such as safety, reliability, environmental stewardship, and community engagement.

Top Rankings in the Utility Industry

Remarkably, Florida City Gas earned the highest ranking among utilities in its southern region and the second overall in customer satisfaction among natural gas companies across the country. This recognition is a testament to FCG’s culture and the dedicated efforts of its employees, who consistently strive to provide top-notch service and reinforce their commitment to the communities they serve.

Voices from Leadership

Jeff Sylvester, senior vice president and chief operating officer, stated, "Our corporate value of caring is central to our mission to deliver energy that makes life better for the people and communities we serve. Maintaining customer trust is essential to delivering on that value, and we accomplish that through exceptional service, advanced technology and enhanced safety and reliability."

A Commitment to Customer Relationships

Kim Estrada, director of customer care operations, shared, "It is a tremendous honor to be recognized for our strong customer relationships. This award reflects our commitment to meaningful connections with the people and communities we serve as we support their evolving energy needs."

FCG's Commitment to Excellence

Florida City Gas’s achievement not only highlights its recognition as a trusted leader in the utility sector but also sets a standard for customer engagement and innovation. Previously, FCG garnered accolades in 2022 as a "Most Trusted Utility Brand" and in 2023 as the "Easiest to do Business With." This consistent recognition demonstrates its ongoing commitment to customer satisfaction.

About Chesapeake Utilities Corporation

Chesapeake Utilities Corporation is a diversified energy delivery company listed on the New York Stock Exchange. The corporation specializes in providing sustainable energy solutions, including natural gas transmission and distribution, electricity generation, and distribution.

About Florida City Gas

Florida City Gas is responsible for providing natural gas services to over 121,000 customers spanning residential, commercial, and industrial sectors. The company, acquired by Chesapeake Utilities Corporation in 2023, operates approximately 3,800 miles of distribution and 80 miles of transmission pipeline.

Getting in Touch

For further information on FCG and its services, please reach out to Alexander Nye, Director of Strategic Communications, at (727) 754-0136.

Frequently Asked Questions

What is the Customer Champion recognition?

The Customer Champion recognition is awarded to utilities that excel in customer service and engagement, as evaluated by Escalent.

What company owns Florida City Gas?

Florida City Gas is a subsidiary of Chesapeake Utilities Corporation.

How many customers does Florida City Gas serve?

FCG provides natural gas services to over 121,000 customers.

What are some previous awards received by FCG?

In past years, FCG has been recognized as a "Most Trusted Utility Brand" and the "Easiest to do Business With."

Who can I contact for more information about Florida City Gas?

For inquiries, you can contact Alexander Nye, Director of Strategic Communications, at (727) 754-0136.

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