FirstEnergy's Ongoing Battle to Restore Power After Storm

FirstEnergy Takes Action in Power Restoration Efforts
Crews working tirelessly 24/7 to restore electricity to customers
After an intense storm wreaked havoc, FirstEnergy Corp. (NYSE: FE) has mobilized over 4,750 internal and external resources relentlessly working to restore power. Initially, approximately 380,000 customers faced service interruptions due to severe weather characterized by heavy rain and high winds. As of now, power has been successfully restored to over 275,000 of these customers, with ongoing efforts to reach those still affected.
Significant Damage Due to High Winds
According to reports, the storm that hit the region resulted in severe damage, particularly in areas facing straight-line winds reaching speeds of 110-120 mph. This extreme weather has caused widespread destruction, including broken utility poles and downed power lines, particularly across regions that are crucial to FirstEnergy's operations.
Importance of Safety During Restoration
FirstEnergy's President for Pennsylvania, John Hawkins, expressed gratitude for the public's understanding and patience as restoration efforts continue. As they endeavor to restore power, the company emphasizes the importance of safety for both customers and crews. With another severe weather system predicted, including strong winds and potential thunderstorms, safety protocols become even more vital.
Outage Updates and Affected Areas
As of the latest update, different service areas report the following outages:
- West Penn Power: 197,000 customers initially lost power, with 78,500 still without service.
- Penelec: 107,400 customers affected, with 13,600 remaining in the dark.
- Penn Power: 13,600 lost power, while 2,300 are still impacted.
- Mon Power: 36,300 customers lost service, and 5,300 are still waiting for restoration, expected by this evening.
FirstEnergy is actively working on providing estimated times of restoration (ETRs) for customers based on the severity of damages. While some customers may see restoration before the estimated time, ongoing assessments will guide their efforts as they ensure thorough communication with the affected communities.
Efforts in Customer Support
In response to the hardships faced, FirstEnergy has implemented measures such as offering free water and ice at numerous retailers for customers who are without power. Customers may visit participating stores to receive these essential supplies. Detailed lists of these participating locations are being made available to facilitate easy access.
Furthermore, customers can utilize FirstEnergy’s 24/7 Power Center to stay updated on outages and restoration processes. Logging into their accounts can provide individuals with particular outage details.
Understanding the Restoration Process
FirstEnergy follows a systematic approach to restore power, starting with fixing transmission and substation facilities that impact the most customers. Priority is given to critical infrastructures such as hospitals and emergency response services. Once major repairs are completed, the focus shifts to isolated issues typical of home service connections. These repairs often take longer due to their specific nature and the need for direct intervention on-site.
Generator Safety and Customer Guidance
FirstEnergy also highlights the importance of safety when utilizing generators during outages. Customers are advised to ensure that generators are installed correctly, and safety measures are adhered to for the well-being of their households and the workers attempting repairs on power lines. Customers should only use generators outside their homes, ensuring adequate distance from doors and windows to prevent hazardous situations.
As FirstEnergy continues its relentless quest to restore power for all customers, they remain committed to safety, integrity, and operational excellence. Their distribution network spans several states and plays a vital role in maintaining the life of the communities served.
Frequently Asked Questions
What caused the recent power outages?
The outages were primarily caused by a severe storm that brought high winds and heavy rain, resulting in downed power lines and broken utility poles.
How many customers are still without power?
As of the latest updates, approximately 104,600 customers remain without power.
What safety measures should I take during an outage?
Use generators safely outside and ensure they're installed by a professional to avoid dangerous situations for both your household and workers.
Will I receive updates on the estimated time of restoration?
Yes, FirstEnergy is providing regular updates through their Power Center and customer accounts for estimated restoration times.
How can I report an outage?
Customers can report outages by calling the dedicated outage number or by texting using the indicated service numbers if registered for alerts.
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