Ferris Expands Warranty Programs to Enhance Customer Satisfaction

Ferris Enhances Warranty Programs for Mowers
Ferris has made a significant announcement that will revolutionize the experience for landscapers, homeowners, and dealers. The company is introducing an unprecedented 10-year warranty on suspension parts for its mowers, along with a commitment to provide critical parts within 24 hours. This groundbreaking initiative underscores Ferris' dedication to quality and customer satisfaction.
Understanding the New 10-Year Suspension Warranty
This new industry-leading warranty confirms that Ferris mowers are built to last. As pioneers of full suspension for riding mowers, Ferris leads the market with more patents related to suspension technology than any other manufacturer. The confidence that Ferris has in its products is clearly illustrated in this extended warranty program.
Innovative Solutions for Comfort and Productivity
According to Carissa Gingras, Vice President of Marketing at Briggs & Stratton, operators truly appreciate the comfort and increased productivity provided by Ferris suspension systems. The introduction of the 10-year warranty is an acknowledgment of their reliability and durability, giving users additional assurance in their investment.
The Benefits of Quick Access to Suspension Parts
Another key element of this program is Ferris' innovative approach to service and support. The company guarantees that any suspension parts will be shipped directly to dealers within a mere 24 hours. This pledge minimizes downtime, allowing contractors and users to quickly get their mowers back into operation.
Experience Quality with Ferris Mowers
The new warranty establishes that any Ferris mower purchased after November 1, 2025, will be eligible for this enhanced coverage. In addition to the 10-year warranty, many of Ferris’ stand-on and riding mowers continue to offer a 4-year/500-hour warranty, with no hour limit during the initial two years. This comprehensive approach toward warranties demonstrates Ferris' commitment to providing not just quality products, but also robust support.
An Industry Leader in Lawn Care Solutions
Headquartered in Milwaukee, Wisconsin, Briggs & Stratton is a leader in innovative engineering, offering a vast range of power solutions including engines for lawn and garden equipment and energy storage systems through well-known brands such as Ferris, Vanguard, and Snapper. Their mission is to ensure that both professionals and homeowners have access to high-quality products that simplify and enhance the job at hand.
Frequently Asked Questions
What is the new suspension warranty being offered by Ferris?
Ferris has announced a new 10-year suspension warranty to provide operators with assurance of the durability of their mowers.
How quickly can I expect suspension parts if my mower needs repair?
Ferris guarantees that suspension parts will be shipped to dealers within 24 hours to minimize any downtime.
When does the new warranty take effect?
The new 10-year warranty applies to any new Ferris mower purchased on or after November 1, 2025.
Are there any limitations on the warranty?
The warranty includes a 4-year/500-hour coverage with no hour limit during the first two years, ensuring extensive protection for users.
What does Briggs & Stratton provide alongside Ferris mowers?
Briggs & Stratton offers a wide range of engines and power solutions, ensuring quality in lawn care and beyond.
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