FCA Postpones Deadline for Motor Finance Complaint Resolutions

FCA Extends Deadlines for Motor Finance Complaints

The Financial Conduct Authority (FCA) is currently implementing measures to assist motor finance companies with complaints related to non-discretionary commission arrangements (non-DCA). They have decided to extend the timeline until December 4, 2025, providing these firms with additional time to manage consumer feedback effectively. This extension is a continuation of a previous decision related to discretionary commission arrangements (DCA), aiming to streamline complaint resolutions.

Implications of the Recent Court Ruling

This policy modification follows a significant ruling by the Court of Appeal that occurred in late October 2024. In this ruling, the court determined that car dealers are legally obligated to disclose any commissions received from lenders. Moreover, they must obtain informed consent from customers regarding these commissions, aligning with common law and the Consumer Credit Act.

Managing Consumer Complaints

The FCA anticipates that the recent judgment may result in an influx of complaints, thus the extension is also designed to maintain consistency and efficiency in addressing these consumer grievances while minimizing potential disruptions to the market.

Supreme Court Involvement

In December 2024, the Supreme Court announced it would review an appeal concerning this judgment. The FCA plans to take a proactive role in this appeal, offering expertise and assistance in the legal discussions that will unfold. Regardless of the ongoing legal review, firms are still expected to adhere to existing regulations regarding new motor finance agreements.

Consumer Rights and Complaint Procedures

For consumers, the FCA emphasizes that if they feel they were not adequately informed about commission fees, they possess the right to initiate a complaint. To facilitate this process, the authority has extended the timeframe for submitting non-DCA complaints to the Financial Ombudsman until July 29, 2026, or 15 months following their receipt of a final response from the respective finance firm.

Inclusive Approach to Complaint Handling

Recognizing the feedback received during their consultations, the FCA has expanded the scope to include motor leasing within this extended complaint handling period. This decision underscores the regulatory body's commitment to ensuring fair treatment for consumers utilizing similar financing products.

Ongoing Reviews and Future Updates

The FCA is also initiated a thorough review of historical DCA practices within the motor finance sector. This review aims to uncover the extent of any past misconduct prior to the implementation of the 2021 ban on such practices. Furthermore, it seeks to establish an appropriate compensation framework for those affected. An update regarding this review, along with information on non-DCA commission complaints, is scheduled for release in May 2025, subject to possible influences from the outcomes of the Supreme Court appeal.

Significance of the Motor Finance Market

The FCA recognizes the critical nature of the motor finance market, which serves over 2 million consumers each year. The organization's commitment extends beyond mere compliance; they are focused on ensuring fair compensation and maintaining integrity and competition within the market.

Frequently Asked Questions

What is the FCA's new deadline for motor finance complaints?

The FCA has extended the deadline for motor finance firms to address non-DCA complaints until December 4, 2025.

Why did the FCA extend the complaint resolution time?

This extension aims to help firms manage an anticipated increase in complaints following a significant court ruling.

What did the Court of Appeal rule regarding commission fees?

The court ruled that car dealers must disclose commissions from lenders and obtain consent from customers.

How long do consumers have to file complaints?

Consumers can file non-DCA complaints until July 29, 2026, or 15 months from receiving a final response from the finance firm.

What other financial practices are being reviewed by the FCA?

The FCA is reviewing historical DCA practices in motor finance to assess misconduct and establish compensation frameworks.

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