Exploring Careviso's Survey on Communication Gaps in Healthcare

Addressing Communication Gaps in Healthcare

In an era where effective communication is paramount, a recent survey by careviso, a prominent name in healthcare technology solutions, reveals significant issues that patients face regarding financial transparency and communication. The findings indicate that there is often overwhelming confusion surrounding prior authorizations and pricing information within the healthcare system.

Significant Findings from the Survey

Conducted among a diverse group of patients, the online survey has unveiled that over 80% of respondents experience confusion or miscommunication with their healthcare providers or insurance companies concerning prior authorizations. This statistic is alarming, as it highlights a critical area that demands immediate attention. Furthermore, only about 19% of patients indicated they are usually or always aware of their coverage details and associated costs before undergoing medical procedures. Such lack of transparency can lead to unnecessary financial burdens on patients and result in postponed or forgone healthcare procedures.

The Demand for Improved Transparency

Additionally, the survey reflects a strong desire among patients for more comprehensive, patient-friendly approaches toward financial transparency. Nearly 80% expressed a preference for receiving pricing and authorization information through a third-party service, in addition to insights from their healthcare providers and insurance plans. This shows a clear inclination from patients towards a more streamlined and integrated method of communication that could alleviate some of the confusion they currently face.

Taking Action on Patient Concerns

As patients seek clarity about pricing and prior authorization processes, the survey also revealed that many do not know whom to contact for this information. Approximately 20% reach out to their healthcare provider, while another 30% attempt to contact their insurance company, and nearly the same percentage are unsure of where to turn for assistance. These insights emphasize the growing need for a cohesive communication pathway that enables patients to conveniently access the information they require.

Previous Insights and Current Advocacy

In earlier studies, careviso highlighted that delays in prior authorizations often lead to over 80% of patients forgoing necessary medical care, largely due to uncertainty surrounding pricing and insurance coverage. These persistent challenges call for significant improvements in the communication strategies employed by healthcare providers and insurers. Groups such as the American Medical Association (AMA) are increasingly vocal about the necessity for reform in prior authorization processes, advocating for legislative changes that can lessen administrative burdens while ensuring timely access to essential healthcare services.

The Role of Technology in Improving Communication

As technology continues to evolve, careviso remains committed to addressing these challenges. Brandon Blais, Chief Technology Officer at careviso, emphasizes, "As patients continue to navigate systemic inefficiencies, it is evident that enhancing communication and financial transparency is imperative. We strive to provide innovative solutions that allow patients, providers, and payors to access critical information efficiently and promptly." This mission underlines careviso's dedication to facilitating a more accessible healthcare landscape for all.

About Careviso

careviso stands as a pioneering healthcare technology company that has been honored as part of the 2024 NVTC Tech100 cohort. The company's innovative technology platform has greatly enhanced patient access to care by providing real-time delivery of cost estimates and necessary administrative requirements. Initially focused on laboratory services, careviso has broadened its offerings to serve a more extensive segment of the healthcare population, committed to supporting patients, providers, and payors in their quest for total access to healthcare services. Their goal is to resolve complex issues surrounding prior authorizations and financial transparency using advanced technology, ultimately benefiting the entire healthcare community.

Frequently Asked Questions

1. What did careviso's survey reveal about communication in healthcare?

The survey highlighted significant confusion and miscommunication between healthcare providers and insurance companies, with over 80% of patients experiencing these issues.

2. What percentage of patients are usually aware of their costs before procedures?

Only about 19% of surveyed patients reported that they are usually or always aware of coverage details and costs prior to medical procedures.

3. How do patients prefer to receive pricing information?

Nearly 80% of respondents prefer obtaining pricing and authorization information from a third-party service alongside their healthcare provider and insurance.

4. What is the stance of the American Medical Association on prior authorization reform?

The AMA calls for comprehensive reform in prior authorization processes to alleviate administrative burdens and improve patient access to care.

5. How does careviso aim to address healthcare communication challenges?

careviso focuses on providing technology solutions that enhance communication and financial transparency within the healthcare system.

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