Explore ChurnZero's New Certification for Customer Success
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ChurnZero Enhances Customer Success with New Certification
ChurnZero has recently unveiled its second certification aimed at enhancing the proficiency of users in their powerful customer success platform. The ChurnZero Level 2 | Configuration Essentials Certification is designed to help users build and recognize intermediate-level skills in utilizing ChurnZero’s essential software features.
Focus Areas of the New Certification
This comprehensive certification directs its focus towards several critical areas of customer engagement. It is tailored for administrators, customer success managers, and intermediate-level users who have previously earned the foundational certification. By achieving this certification, users can significantly upgrade their skills in configuring workflows that effectively drive customer success, with a keen emphasis on automation and health scoring.
What Will You Learn?
The Configuration Essentials Certification encompasses a variety of impactful techniques, including:
- Playbooks: Participants will learn to construct automated workflows tailored to manage and engage customers effectively.
- Journeys: The certification will cover how to oversee and monitor customer progression through vital lifecycle stages.
- ChurnScores: This involves understanding risk factors and interpreting customer health accurately.
- Surveys: Participants will discover methods to gather and leverage valuable feedback from customers.
- Standard Reports: Generating actionable insights from customer success metrics will also be a focus area.
Hands-On Experience and Assessment
The certification process includes not only a knowledge assessment but also a practical skills test conducted in a simulated environment. Upon completion, successful candidates will receive a digital certificate and a badge that can be showcased on LinkedIn, emphasizing their new credentials.
Growth in Customer Success Certifications
Since launching the foundational certification, nearly 1,000 customer success professionals have attained the ChurnZero Foundations Certification. This demonstrates a growing interest and investment in professional development within the customer success field. In partnership with LinkedIn, ChurnZero has also introduced a LinkedIn Learning Professional Certificate focused on customer success.
Leadership Insight
You Mon Tsang, CEO and co-founder of ChurnZero, emphasizes the company’s commitment to developing its users' skills, stating, "We go the extra mile to help ChurnZero users build their technical confidence, scale their impact, and deliver greater value to their customers and companies alike.”
About ChurnZero
ChurnZero stands as a leading platform and partner for customer success, aiming to empower subscription-based businesses to thrive and excel. Their specialized software offers essential tools such as automation, health scoring, actionable reporting, and AI-driven insights that help customer success teams perform efficiently and effectively drive customer value.
Contact Information
For more information on ChurnZero and its offerings, you can reach out to Chris Pilbeam, who facilitates inquiries about their customer success certifications.
Frequently Asked Questions
What does the ChurnZero Configuration Essentials Certification cover?
The certification focuses on configuring workflows, automations, health scoring, and reporting functionalities to enhance customer success.
Who should consider obtaining this certification?
This certification is tailored for admins, customer success managers, and intermediate users of ChurnZero looking to deepen their skills and responsibilities.
What are the benefits of the certification?
Upon completion, users gain a digital certificate and badge to showcase on LinkedIn, demonstrating their expertise and commitment to professional development.
How has the response to the foundational certification been?
Nearly 1,000 customer success professionals have earned the ChurnZero Foundations Certification, indicating strong demand and interest.
What is the significance of the skills assessment?
The hands-on skills assessment is designed to equip users with practical experience in a simulated ChurnZero environment, enhancing their learning experience.
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