Expanding Partnerships: Driving Innovation in Contact Centers

Transforming the Contact Center Landscape

In an ever-evolving customer service environment, strategic partnerships play a pivotal role in creating cutting-edge solutions. Two industry leaders, 3CLogic and Glidefast Consulting, have teamed up to enhance their offerings and provide seamless integration within the ServiceNow ecosystem. This collaboration represents a significant leap forward in combining Customer Relationship Management (CRM) and Contact Center as a Service (CCaaS) solutions.

Enhanced Solutions for ServiceNow Users

3CLogic, renowned for its AI-driven contact center platform, has officially expanded its partnership with Glidefast Consulting, an esteemed Elite ServiceNow Partner. This new distribution agreement allows Glidefast to serve as an authorized reseller of 3CLogic's sophisticated AI and CCaaS solutions. By doing so, both companies aim to offer clients a truly integrated voice solution that enhances CRM and improves operational workflows on the ServiceNow platform.

Unlocking Customer Engagement

As businesses increasingly focus on front-office transformation, voice communication remains a vital aspect of customer service and engagement. This collaboration positions 3CLogic and Glidefast to meet the growing demand for native and scalable voice solutions that unify digital interactions with human responses across the Now Platform. Brett Karl, VP of Partner Solutions & Alliances at Glidefast Consulting, emphasizes the importance of this integration, stating that voice is becoming a crucial component of the ServiceNow ecosystem.

Advanced Technological Integration

3CLogic’s certified Contact Center solutions are designed to enhance the functionalities of the Now Platform. By embedding intelligent Voice AI and various capabilities such as real-time transcriptions, AI-driven call routing, and speech analytics, 3CLogic helps organizations streamline their operations, eliminate data silos, and ultimately reduce operational costs. This enhancement fosters a more cohesive customer experience, which is essential for success in today's competitive market.

Global Reach and Support

With Glidefast as an official reseller, 3CLogic’s solutions will now be available to a worldwide audience, expanding their reach and impact. Glidefast's role will not only help in expediting deployment timelines but also reduce the complexities often associated with implementation. This collaboration aims to ensure clients enjoy continued success with their voice strategy and bring innovative solutions directly to their operations.

Creating Seamless Experiences

The partnership between 3CLogic and Glidefast marks a commitment to delivering a next-generation contact center experience that enhances the capabilities of the Now Platform. Brett expresses excitement about the partnership, highlighting its potential to transform how businesses connect with their customers while providing exceptional service experiences.

Showcasing Innovations

Both companies will be featured at an upcoming ServiceNow conference where they plan to showcase their latest capabilities in customer experience. This is an opportunity for attendees to learn more about the advanced CX solutions that are revolutionizing customer interactions within the ServiceNow ecosystem.

About 3CLogic

3CLogic specializes in transforming customer and employee engagement through its award-winning, AI-powered cloud contact center solutions. These offerings are purpose-built to complement leading CRM and Customer Service Management platforms. With innovative features such as intelligent self-service and AI-driven analytics, 3CLogic empowers organizations to minimize operational costs while enhancing engagement quality and speed.

About GlideFast Consulting

GlideFast Consulting is celebrated for its expertise as an Elite ServiceNow Partner, providing comprehensive solutions for both enterprise and public sector clients. With a dedication to maximizing the value of ServiceNow, GlideFast aids organizations in achieving digital transformation and operational efficiency through strategic advisory and custom application development. The company is recognized for its excellence, recently earning the title of Customer & Industry Workflows Partner of the Year.

Frequently Asked Questions

What is the main focus of the partnership between 3CLogic and Glidefast?

The partnership aims to deliver integrated CRM and CCaaS solutions within the ServiceNow ecosystem, enhancing customer engagement processes.

What solutions does 3CLogic offer?

3CLogic offers AI-powered contact center solutions, including features like intelligent Voice AI and advanced call analytics.

How will Glidefast support the solutions of 3CLogic?

As an authorized reseller, Glidefast will offer 3CLogic’s solutions globally and help clients streamline the implementation process.

Why is voice integration important for customer service?

Integrating voice solutions provides a critical channel for engagement, allowing businesses to enhance their customer service experience significantly.

How are 3CLogic and Glidefast recognized in their industry?

Both companies have received accolades, with Glidefast named Customer & Industry Workflows Partner of the Year for 2023 and 2024, showcasing their commitment to excellence.

About The Author

Hi there I'm 38-year-old author and financial consultant Owen Jenkins. Having worked in the financial sector for more than ten years, I am well-versed in the subtleties and complexity that mold our financial environment. Following a degree in finance, I worked in a number of financial institutions honing my abilities in market analysis, financial planning, and investment strategies.

My love is teaching others about investing and personal finance. My goal in writing many books and articles has been to demystify financial ideas and give readers the information they need to make wise financial decisions. I write with a direct, useful style that emphasizes doable suggestions for daily living.

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