EXL Expands AI Solutions with Code Harbor and Smart Agent Assist
EXL's Latest Offerings in AWS Marketplace
EXL (NASDAQ: EXLS), a prominent name in the data and AI sector, has proudly introduced its innovative solutions, Code Harbor™ and Smart Agent Assist™ in the newly launched AI Agents and Tools category within the AWS Marketplace. This strategic move allows businesses to conveniently find, purchase, and leverage these cutting-edge AI agent solutions, streamlining operations and promoting integration into existing workflows.
Understanding Code Harbor™ and Its Benefits
Code Harbor stands out as a powerful tool for organizations navigating the complexities of code migration. By integrating multiple AI agents designed for code comprehension, data cleaning, and validation, Code Harbor not only accelerates the migration process but also mitigates costs while enhancing accuracy. This transformation allows businesses to adapt swiftly to technological advancements, fostering operational efficiency and innovation.
Streamlined Code Migration
The essence of Code Harbor lies in its orchestration capabilities. By automating various tasks involved in the migration process, this solution helps clients achieve, on average, a remarkable 35% reduction in migration time compared to traditional manual methods. Furthermore, it significantly optimizes resource usage, leading to substantial cost savings and improved workflow efficiency.
Enhancing Customer Experience with Smart Agent Assist™
Smart Agent Assist is tailored to upgrade customer service operations, providing real-time insights and automating routine processes such as call summaries and audits. With its sophisticated intent recognition technology, Smart Agent Assist aims to empower customer service centers to provide faster, more personalized interactions, ultimately translating to enhanced customer satisfaction and loyalty.
Impact on Call Center Efficiency
Data indicates that Smart Agent Assist can lead to a 12-15% decrease in average handling time for contact center agents. This not only augments resource utilization but also minimizes after-call workloads, which can collectively reduce service costs by up to 20%. Such improvements underscore the tangible benefits of incorporating EXL's AI-driven solutions into daily operations.
The Role of AWS Marketplace in Driving Innovation
The integration of Code Harbor and Smart Agent Assist into AWS Marketplace represents a significant step towards facilitating AI innovation across various sectors. By simplifying the procurement process, organizations can engage with these technologies without the need for tedious vendor evaluations or negotiations.
Maximizing Control and Compliance
Through AWS accounts, customers can ensure centralized purchasing, granting them better visibility and control over licensing, payments, and access to software. This approach reinforces compliance standards while simultaneously expediting access to transformational AI tools and services.
About EXL and Its Commitment to Innovation
Founded in 1999, EXL has established itself as a leader in harnessing the power of data and AI to redefine business models across multiple industries. With a workforce of around 60,000 employees, EXL spans across continents, supporting clients in sectors from healthcare to retail. The company is committed to innovation, integrity, and driving growth for businesses around the globe.
Frequently Asked Questions
What are the main functions of Code Harbor?
Code Harbor primarily assists organizations in streamlining the code migration process through the orchestration of multiple AI agents focused on code comprehension and validation.
How does Smart Agent Assist improve customer service?
Smart Agent Assist improves customer service by providing real-time insights and automating tasks, leading to faster response times and personalized customer interactions.
What benefits can companies expect from using EXL's AI solutions?
Companies can expect reduced operational costs, improved efficiencies, and enhanced customer experiences when implementing EXL's AI solutions.
How does AWS Marketplace facilitate access to EXL's solutions?
AWS Marketplace allows customers to easily discover, purchase, and deploy EXL's AI solutions without lengthy procurement processes.
What is EXL's mission?
EXL aims to reinvent client business models and drive exceptional outcomes using data and AI, contributing to growth and innovation across industries.
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