Exciting Partnership Enhances Guest Services at New Terminal One
New Strategic Partnership for Guest Experience
The New Terminal One at JFK International Airport has made a significant move by partnering with Ethos Farm Americas to enhance its guest experience services. This collaboration is set to elevate the quality of service in the all-international terminal, ensuring that every moment spent at the terminal is memorable.
Transforming Guest Experience at JFK
The New Terminal One is an essential part of a larger $19 billion transformation underway at JFK Airport. This ambitious project aims to turn JFK into a world-class travel gateway. Ethos Farm Americas brings its global expertise to this initiative, aiming to implement best practices and focus on continuous improvement for an outstanding guest journey.
Implementation of Best-in-Class Practices
With a keen focus on service delivery, Ethos Farm Americas will not only recruit skilled personnel but will also ensure that they are trained to excel in providing a people-centered service. This partnership is crucial, especially during peak travel seasons and times of operational irregularities.
Fostering a Culture of Excellence
Previously, Ethos Farm was responsible for launching the guest experience training program at the New Terminal One. This program is designed to ensure a smooth transition from the terminal's opening, maintaining high service standards that travelers can rely on.
The Vision Behind the New Terminal One
According to Marisa Von Wieding, Vice President of Operations, the goal of the New Terminal One is to redefine the guest experience at a global gateway. The partnership with Ethos Farm Americas is seen as a fundamental investment in innovation and people to achieve this vision.
Comprehensive Guest Services
Lauren Walsh, President of Ethos Farm Americas, shared excitement over the opportunity to provide a dedicated ambassador team and support services. By utilizing global insights from various sectors, Ethos Farm aims to integrate the best practices in customer service for travelers passing through New Terminal One.
Road to Completion: A Timeline for the New Terminal One
Slated for its initial opening in 2026, the New Terminal One is set to host a variety of leading airlines. Ethos Farm's involvement will be vital in ensuring that guests have an exceptional experience from day one.
Commitment to Quality and Excellence
The New Terminal One aspires to offer services that meet a Top 5 Skytrax ranking, indicating the highest level of customer satisfaction in air travel. By aiming for such standards, New Terminal One places a premium on the quality of its guest services.
Building for the Future
This project will not only modernize JFK Airport but is also being developed with a strong commitment to inclusion and local labor participation. The consortium behind the project emphasizes diversity in business practices, aiming for significant contributions from minority-owned and women-owned enterprises.
Investing in Local Communities
The focus on local business opportunities reflects the project's commitment to community engagement and economic growth. The development process is designed to provide substantial job opportunities and foster skills within local communities.
Frequently Asked Questions
What is the New Terminal One?
The New Terminal One is a new international terminal at JFK Airport, part of a significant transformation to improve overall airport services.
When is the New Terminal One expected to open?
Initial operations at the New Terminal One are expected to commence in 2026, with full completion by 2030.
Who is Ethos Farm Americas?
Ethos Farm Americas is a strategic provider specializing in enhancing guest experience services in various sectors, including aviation.
What airlines will operate in the new terminal?
The terminal will feature major airlines like Air France, KLM, Turkish Airlines, and many others, enhancing global connectivity.
How does the terminal plan to ensure a high-quality guest experience?
By implementing rigorous training and best practices through partnerships, the terminal aims to deliver exceptional service from opening day.
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