Exciting Keynote Speakers for Service Management World Event

HDI's Service Management World Excels with Keynote Insights

HDI, a premier organization dedicated to enhancing service and support within enterprises, has announced its lineup of keynote speakers for the upcoming Service Management World event. This yearly gathering is set to take place from November 17-21. Attendees can expect a rich program featuring renowned industry experts and forward-thinking presentations designed to elevate service operations.

Keynote Presentations Scheduled

On November 19, a notable panel will feature Randy Celaya, President and Founder of The Coaching Bridge, along with Ric Mims from SDI Presence, LLC, and Peter McGarahan of First American Financial Corporation. They will join Tony North from King County for the engaging “Mastermind” industry discussion. This panel aims to delve into critical topics such as AI, automation, and effective management strategies in modern workplaces. Attendees will get exclusive insights from HDI's annual study on the state of service management, providing valuable takeaways for their own organizations.

Insights on Technology and Workplace Culture

A day later, on November 20, tech strategist and futurist Crystal Washington will tackle the subject of generative AI and its impact on the future of work. In a rapidly evolving technological landscape, Washington’s presentation promises to equip attendees with the tools they need to adapt to the changes ahead.

Building a Thriving Workplace

On November 21, Matt Mayberry, an international keynote speaker and former NFL linebacker, will share his insights on organizational culture. His presentation titled “Culture Is the Way” offers a comprehensive blueprint for leaders looking to enhance employee engagement and drive productivity. Mayberry’s talk focuses on strategies leaders can implement at every level to foster an environment of excellence and unlock the full potential of their teams.

Networking and Learning Opportunities Await

In addition to the keynote presentations, Service Management World will feature an extensive conference program packed with sessions led by industry experts, pre-conference training courses, and case studies from leading organizations. Participants can also explore the expo hall, filled with numerous products and services, as well as engage in endless networking opportunities, creating spaces for valuable connections.

Those interested in attending can complete their registration for Service Management World through the event’s website. It’s a prime opportunity to join thought leaders in the service management space and gain insights that could reshape the future of support and operational strategies.

About HDI and Informa Tech

For over 35 years, HDI has dedicated itself to the development of service management professionals, focusing on driving change and optimizing service delivery across various sectors. Their mission emphasizes the importance of knowledge, teamwork, and transformation in making support services more efficient and effective.

Informa Tech, the parent organization of HDI, stands as a key player in providing market insights to technology professionals globally. With an expansive portfolio and a commitment to facilitating better technology decisions, Informa Tech continues to influence the business technology landscape positively.

Frequently Asked Questions

What is HDI's Service Management World?

Service Management World is an event organized by HDI focusing on service management and customer support, featuring keynotes and educational sessions.

Who are the keynote speakers at the event?

Keynote speakers include Randy Celaya, Crystal Washington, and Matt Mayberry, who will discuss various topics related to service management.

What topics will be covered in the sessions?

Topics will range from AI and automation to culture building and employee engagement in the workplace.

How can I register for the event?

Registration can be completed on the event's official website, allowing participants access to all planned activities and sessions.

Is there an opportunity for networking at the event?

Yes, the event will provide numerous networking opportunities through sessions, workshops, and the expo hall.

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