Everise to Expand Healthcare Services with New Acquisition
Everise Expands Operations with New Healthcare Acquisition
Everise, a notable player in the global healthcare customer experience sector, has taken a significant step forward by signing a binding agreement to acquire the healthcare vertical of Continuum Global Solutions. This strategic decision marks a pivotal moment in Everise's quest to enhance its service offerings in the pharmacy benefit management domain.
Enhancing Healthcare Services
The acquisition allows Everise to broaden its capabilities significantly, especially in providing a comprehensive range of healthcare services. By incorporating the expertise of Continuum Global Solutions (CGS), Everise is set to strengthen its position as an all-inclusive healthcare experience provider. The combined force aims to create an enriched customer experience for both healthcare payers and providers throughout the United States.
Expanding Workforce and Services
As part of this acquisition, over 8,000 employees from CGS will transition to Everise. This integration will not only facilitate a seamless shift but also ensure the retention of critical healthcare knowledge and skills within the workforce. Everise will consequently offer an even broader suite of services that now includes specialty clinics and retail pharmacy operations, inviting new avenues for growth.
Strategic Leadership Insights
Sudhir Agarwal, the founder and CEO of Everise, expressed his enthusiasm about the merger, stating, "We are impressed by the healthcare vertical Skyview has built and are delighted to welcome the CGS healthcare team to Everise. The integration of CGS' healthcare vertical will broaden and deepen our healthcare expertise, solidifying our position as an end-to-end healthcare experience provider in the payer and pharmacy benefits segments of the healthcare services market. I am confident that our combined expertise will accelerate our journey as a global healthcare BPO leader with our shared vision of transforming customer experiences."
A Vision for Progress
Naeem Arastu, Partner and COO of Skyview Capital, reflected on CGS's growth under their stewardship. He praised the choice of Everise as a forward-looking leader to continue their established success within healthcare services. This collaboration underlines a shared commitment to fostering positive momentum and enhanced experiences for customers.
Regulatory Approvals Ahead
This strategic merger is still pending regulatory approvals, emphasizing the importance of compliance in such transactions. Once finalized, this collaboration is expected to lay a firm foundation for Everise's future initiatives within the healthcare sphere.
About Everise
Founded in 2016, Everise is a global leader in the customer service landscape, particularly for healthcare, logistics, insurance, and technology. Backed by private equity firms Brookfield and Warburg Pincus, they address the challenges faced by millions of customers of leading global brands by integrating advanced technology with a heartfelt approach. With a robust workforce of 28,000 agents across several key markets, Everise strives to elevate customer satisfaction to new heights.
Frequently Asked Questions
What is the primary goal of Everise's acquisition of CGS?
The main goal is to expand Everise's healthcare service offerings and enhance their capabilities in pharmacy benefit management.
How many employees will Everise gain from this acquisition?
Everise will gain over 8,000 employees from Continuum Global Solutions as part of the acquisition.
What impact will this acquisition have on customer experience?
The integration aims to improve the overall customer experience by offering a comprehensive suite of enhanced healthcare services.
Who are the stakeholders involved in this acquisition?
The acquisition involves Everise, Continuum Global Solutions, and Skyview Capital as the current owner of CGS.
What services will Everise expand with this acquisition?
Everise plans to expand into specialty clinics and retail pharmacy services along with its existing offerings.
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