Enhancing the Fan Experience: Solutions to Long Concession Waits
Understanding the Impact of Concession Lines on MLB Fans
The experience of attending a Major League Baseball (MLB) game encompasses many elements, yet one vital aspect often overshadows the excitement: long concession lines. Recent insights from Mashgin reveal that these lengthy waits not only frustrate fans but also affect vendor revenue.
Frustration at the Concessions
According to a report released by Mashgin, an AI-powered checkout company, more than half of MLB fans endure waits of 15 minutes or longer at concession stands. For many, this means they potentially miss out on significant game moments like home runs or crucial plays. A staggering 79% of surveyed fans reported missing memorable game moments while standing in line, highlighting a concerning gap in their overall experience.
Essential Aspects of the Game-Day Experience
Food and beverages are key to the game-day atmosphere, with staples like hot dogs, peanuts, and beer often cited as fan favorites. In fact, 67% of fans consider enjoying food and drinks one of the highlights of attending an MLB game, second only to spending time with friends and family. However, the overwhelming anxiety of missing game action drives 56% of fans to feel rushed during their concession visits. This shared experience of 'fear of missing out' leads over 80% to abandon purchases when lines become too daunting.
Maximizing Vendor Opportunities
Statistics indicate that fans spend an average of $56 per game on concessions. Still, many admit they would buy more if concession wait times were shortened. In fact, 77% of fans would likely increase their spending with streamlined services. Surprisingly, long lines are ranked as the most disliked aspect of going to a game by 71% of fans, surpassing issues like parking difficulties and restroom cleanliness.
Leveraging Technology for Solutions
The report points to a growing acceptance and utilization of technology to mitigate these challenges. Nearly half of the fans surveyed have started using automated or self-checkout systems, with a further 38% utilizing mobile apps to place their orders ahead of time. Additionally, 29% of fans have experimented with facial recognition technologies for park entry. This progressive shift highlights the potential for technology to enhance the concession experience dramatically.
Mashgin's Innovative Approach
Mashgin's advanced AI-powered checkout systems aim to address these common frustrations effectively. By employing cutting-edge computer vision technology, they enable faster transaction processes, reducing wait times significantly. With kiosks installed in 20 MLB stadiums, the median transaction time is recorded at under 15 seconds, facilitating swift service while enhancing the overall spectator experience. In the previous season, Mashgin’s efforts led to $88 million in concession sales, benefitting both fans and vendors alike.
Voices from the Industry
Brandon Scott, Mashgin's vice president of sales, emphasizes the positive influence of technology on the fan experience. "MLB has diligently worked to make the game more fast-paced and enjoyable. By focusing on enhancing the concession experience through AI technologies, both fans and vendors can see tremendous benefits. It's a clear win-win situation!"
Frequently Asked Questions
What is the main finding of the Mashgin report?
The report indicates that long concession lines significantly impact the fan experience at MLB games, causing fans to miss critical moments during the game.
How long do MLB fans typically wait in concession lines?
Over half of surveyed fans reported waiting at least 15 minutes in line, which often leads to missed game action.
What type of technology is being used to improve concession service?
Mashgin has implemented AI-powered checkout systems that leverage computer vision to significantly cut down transaction times.
How much do fans spend on concessions at games?
On average, fans spend around $56 per game on concessions, but many would spend more if wait times were shorter.
What percentage of fans experience anxiety about missing game action while in line?
56% of fans reported feeling rushed and anxious about missing game plays when they leave their seats for concessions.
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