Enhancing Member Engagement: Santa Clara's New Tech Partnership

Santa Clara Family Health Plan Enhances Member Services

In a significant boost to community health services, Santa Clara Family Health Plan (SCFHP) has announced a renewed partnership with Ushur, Inc. This collaboration aims to leverage targeted digital text messaging to better connect with SCFHP members. With an emphasis on improving health outcomes, the partnership is set to transform member engagement and streamline communication.

Innovative Engagement Solutions

SCFHP, known for providing comprehensive Medi-Cal managed care in its region, is committed to enhancing the member experience. Ushur, a leader in Customer Experience Automation™, provides valuable tools that empower SCFHP to reach its members more effectively than ever before. Through digital solutions, SCFHP can deliver important updates and health guidance directly to members' mobile devices. This initiative aims to ensure all communication is user-friendly and accessible, ultimately leading to greater member satisfaction.

Empowering Members with Information

The partnership harnesses Ushur's platform, which sends essential information regarding health coverage, wellness check-ups, and educational programs directly to members in their preferred language. This ability to communicate efficiently is vital for promoting engagement and facilitating informed healthcare decisions among members.

Efficiency through Technology

One standout innovation from Ushur is the Invisible App, designed to enhance member experience with its seamless interface. This app enables members to securely complete forms and provide care information without hassle. It serves as a bridge, fostering a relationship between the health plan and its members that is rooted in technology and personalized care.

Comments from Leadership

Christine Turner, the Chief Operating Officer of SCFHP, expressed her enthusiasm about the renewed partnership. "This collaboration reflects our commitment to improving direct communication and engagement with the members we serve. Since we began this partnership, we have expanded our outreach, allowing thousands to connect with us more easily through digital messaging. This innovative use of technology is making a real difference in health outcomes for our community,” she shared.

Ushur's Impact on Member Care

The fruits of the partnership are further highlighted by CEO Simha Sadasiva of Ushur. He noted, "Over the past two years, we’ve demonstrated that secure, digital-first engagement profoundly impacts health outcomes. Combining Ushur's HIPAA-compliant technology with SCFHP's dedication to community health enables us to reach members more effectively, close care gaps, and cultivate healthier lives in the region." This synergy between technology and community-focused healthcare sets a powerful precedent.

A Commitment to Community Health

Santa Clara Family Health Plan remains steadfast in its mission to provide equitable, high-quality healthcare. Established to ensure that all residents have access to the care they need, SCFHP serves over 295,000 individuals through its Medi-Cal and Medicare health plans. This commitment to integrity, outstanding service, and community support bolsters its standing as a vital health resource.

About Santa Clara Family Health Plan

SCFHP is dedicated to creating opportunities for better health and wellness within its community. Their long-standing partnerships with healthcare providers and local organizations highlight their goal of ensuring accessible healthcare for everyone, demonstrating a profound commitment to improving community health standards.

About Ushur, Inc.

Ushur stands out as a pioneer in Customer Experience Automation, focusing on the unique needs of regulated industries. The platform is designed for efficient, compliant, and engaging customer interactions, thereby benefiting the healthcare field and beyond. Ushur facilitates rapid deployment of intelligent digital solutions, aiding organizations in enhancing customer journeys substantially.

Frequently Asked Questions

What is the goal of the partnership between SCFHP and Ushur?

The partnership aims to improve member engagement and communication through targeted digital text messaging, ultimately enhancing health outcomes.

How does Ushur’s technology benefit members of SCFHP?

Ushur’s technology allows members to receive important updates, guidance in their preferred language, and enables them to engage with health services easily through the Invisible App.

What is the Invisible App?

The Invisible App is a user-friendly interface that allows members to fill out forms and manage their information conveniently and securely.

How many people does SCFHP serve?

SCFHP serves over 295,000 individuals through its Medi-Cal and Medicare health care plans.

What is the core mission of Santa Clara Family Health Plan?

SCFHP is dedicated to ensuring that all residents in the area have access to equitable and high-quality healthcare services.

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