Empowering Recovery: Duke Energy's Support After Hurricane Helene

Duke Energy Florida Provides Vital Support Post-Hurricane Helene

Duke Energy Florida has stepped up in the aftermath of Hurricane Helene, offering a range of resources and information to assist customers affected by the storm. With a dedicated focus on recovery and restoration, the company is committed to helping rebuild and restore normalcy.

Power Restoration Efforts and Estimated Times

As part of their ongoing efforts, Duke Energy is working diligently to restore power in some of the hardest-hit areas, including the barrier islands. The estimated times for restoration have been set, aiming for most areas to have power restored soon.

Community Engagement

Melissa Seixas, the state president of Duke Energy Florida, emphasized the importance of maintaining open communication with customers, especially in the wake of widespread destruction. The company is prepared to be present and accessible to assist communities in their recovery journey.

Customer Care Units Mobilized

In response to the hurricane's impact, Duke Energy Florida has mobilized customer care units to provide on-site support in severely affected locations. These representatives will be available to address inquiries and provide assistance as needed.

Onsite Locations for Assistance

Customers can visit various locations for immediate support. These sites will operate during designated hours to ensure everyone has access to information and assistance:

Madeira Beach City Hall
300 Municipal Drive
Hours: 8 a.m.-5 p.m. ET

Tampa Bay Beaches Chamber
6990 Gulf Boulevard
Hours: 8 a.m.-5 p.m. ET

Sheraton Sand Key Resort
1160 Gulf Boulevard
Hours: 8 a.m.-5 p.m. ET

Daystar Life Center of Citrus County
6751 W. Gulf to Lake Highway
Hours: 9 a.m.-2 p.m. ET

Safety Measures and Electrical Service Guidelines

Customers should reach out to Duke Energy Florida if they experience damage to the electrical service at their homes or businesses. The company will assess the situation and determine if it's necessary to de-energize the property for safety reasons. Following that, a licensed electrician will be needed to conduct repairs before restoration can be requested.

Temporary Power for Rebuilding

For those needing power to rebuild, it's essential to first contact the local municipality to inform of the plans and secure a 911 address. Customers can then request Duke Energy Florida to establish temporary electrical service, following installation by an electrician.

Protecting Customers from Scams

After natural disasters, scams may increase, and Duke Energy Florida warns customers to stay vigilant. The company does not threaten immediate disconnection or request payment information over the phone. Customers should be cautious and only communicate through official channels.

Utility Bill Assistance Programs

For customers struggling to pay their utility bills, various assistance programs are available. Those interested can explore options through Duke Energy's resources or by contacting customer service directly.

About Duke Energy Florida and Its Commitment

Duke Energy Florida operates under its parent company, Duke Energy. Providing electricity to millions across a vast service area, it continues to invest in sustainable energy solutions. Duke Energy is committed to transitioning towards cleaner energy and has set ambitious goals for reducing emissions significantly in the coming years.

Investing in the Future

With an ongoing commitment to reliability and sustainability, Duke Energy is enhancing its electric grid and expanding its use of renewable energy sources. The goal of achieving net-zero emissions by 2050 underscores its dedication to a cleaner energy future.

Frequently Asked Questions

What assistance is Duke Energy Florida providing after Hurricane Helene?

Duke Energy Florida offers resources, customer care units, and power restoration support to assist impacted customers.

How can customers report electrical service damage?

Customers should contact Duke Energy Florida directly for an onsite assessment and assistance with repairs.

Are there programs available for bill assistance?

Yes, Duke Energy Florida provides several assistance programs for customers struggling to pay their utility bills.

What should customers do if they encounter scams?

Customers are advised to stay vigilant, not share personal information, and contact Duke Energy directly for verification of any requests.

How is Duke Energy engaging with affected communities?

The company has mobilized care units and set up onsite locations to provide immediate assistance and information to the communities impacted by the hurricane.

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