Empowering Customer Service with AI Knowledge at eGain Solve 2024
AI Knowledge Transforming Customer Experiences at eGain Solve 2024
eGain (NASDAQ: EGAN), a leader in the AI knowledge platform for enhancing customer service, is proud to announce the eGain Solve 2024 conference. This eagerly anticipated event will take place at the Hyatt Regency O'Hare in Chicago, bringing together thought leaders and industry practitioners to explore the pivotal role of AI knowledge in driving business transformation.
Understanding AI Knowledge Integration
A report from Gartner highlights a critical challenge; projects focusing on generative AI virtual customer assistants that lack integration with modern knowledge management systems are set to fail in achieving their goals of enhanced customer experience and cost reduction by 2025. This situation evokes a pressing need for synergy between AI and knowledge management.
Keynote Presentations to Inspire
The conference will commence with a presentation by Lynda Braksiek, Principal Research Lead for the American Productivity and Quality Center (APQC). Braksiek will delve into the major trends shaping the landscape of AI knowledge. Following this, Ashu Roy, CEO of eGain, will deliver a keynote speech that will emphasize the foundational significance of trust in knowledge, particularly in the GenAI era.
Success Stories from Industry Leaders
Attendees can look forward to insightful success stories narrated by representatives from notable Global 1000 companies. These real-world experiences will showcase how AI knowledge has been successfully implemented in various sectors, providing invaluable lessons for all participants.
Exclusive Masterclass and Breakout Sessions
One of the standout features of eGain Solve 2024 is a masterclass dedicated to Generative AI. This session aims to impart lessons learned and best practices that are vital for achieving success in customer service environments. Alongside this masterclass, there will be breakout sessions focused on key topics such as AI knowledge authoring, personalization, and optimization.
Demos and Direct Interactions
The event will also include a demo lounge, where attendees can explore the latest advancements in eGain's product capabilities and integrations. This space will allow participants to see firsthand how eGain can significantly enhance their customer service strategies. Additionally, there will be deep-dive breakout sessions that will provide an opportunity for Q&A with eGain's products and services, as well as one-on-one meetings with eGain executives and staff for personalized insights.
Stay Updated with Event Details
While the agenda for eGain Solve 2024 is subject to change, participants are encouraged to register early to ensure their spot at this pivotal gathering of AI knowledge enthusiasts. Registration details can be found on the official eGain Solve page.
About eGain
eGain Knowledge Hub is dedicated to improving customer service experiences and reducing operational costs. By delivering trustworthy answers, eGain equips businesses with the necessary tools to thrive in an increasingly competitive marketplace. For more information about eGain and its offerings, you can visit the company’s website.
Frequently Asked Questions
What is the main focus of eGain Solve 2024?
The conference aims to explore the integration of AI knowledge in transforming business performance and improving customer service.
Who will be speaking at the conference?
Keynote speakers include Lynda Braksiek from APQC and Ashu Roy, CEO of eGain, along with representatives from various Global 1000 companies sharing success stories.
What are the highlights of the conference?
Highlights include keynote presentations, a masterclass on Generative AI, breakout sessions, and a demo lounge showcasing eGain's innovative products.
How can one register for the event?
Interested attendees can register by visiting the eGain Solve official site for more details and registration options.
What is eGain's mission?
eGain's mission is to enhance customer service efficiency and effectiveness by providing reliable AI knowledge solutions to businesses.
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