Elisa's Innovative Call Blocking Feature Disrupts Phone Scammers
Elisa's Forward-Thinking Approach to Phone Scam Prevention
Recently, Finnish telecommunications provider Elisa unleashed a groundbreaking feature that allows users to block incoming calls from foreign numbers. With a focus on empowering customers, this service aims to significantly reduce exposure to phone scams that have plagued many individuals. Over 10,000 users have quickly adopted this feature, illustrating its immediate relevance and effectiveness in combating unwanted calls.
The Scammers' Dilemma
Scammers, often relying on a variety of tactics to reach potential victims, are now facing significant hurdles as Elisa’s new solution is implemented. Reports indicate a sharp decline in the success rate of scam calls as users activate their call blocking. Elisa’s network data has shown that individuals utilizing this feature are bombarded with as many as 55 call attempts within a short span from various international codes, clearly showcasing a tactic employed by scammers testing their connections.
Understanding the Surge in Scam Calls
Elisa’s Chief Information Security Officer, Teemu Mäkelä, noted that these attempts reflect automated fraud strategies used by criminals who often change numbers in quick succession to find ways past defenses. Not surprisingly, most unwanted calls peak during weekdays, particularly during business hours, with noticeable lulls during weekends. Observing patterns in call attempts gives insights into how these scammers operate and strategize their campaigns against customers.
Impact of Call Blocking on Scamming Operations
Since the introduction of this call-blocking feature, there has been a remarkable increase in the volume of blocked calls, exceeding 800 unwanted foreign calls each day on average. This trend is expected to rise as more users become aware of and utilize this innovative tool. Reflections on past experiences, particularly a similar uptick in scam calls during 2021 when spoofing Finnish numbers became prevalent, suggest that scammers may initially resist relenting, only to regroup and shift their focus away from Finland as they encounter increasing resistance.
Elisa's Role in Leading the Charge Against Scams
Globally, the action of blocking foreign numbers has not been widely adopted, putting Finland at the forefront of this preventative measure. Elisa once again stands as a pillar in international efforts to stop phone scamming tactics. Mäkelä expressed hope that while completely eradicating scam calls may not be feasible, the implementation of their services can protect numerous individuals from falling victim to fraud by inadvertently answering such calls.
Flexible Subscription Features for Enhanced User Safety
This call-blocking option is seamlessly integrated into Elisa's subscription service known as "Liittymäturva". It is straightforward to activate within the OmaElisa platform, enhancing the convenience of managing one's communication features. This is especially beneficial for vulnerable demographics such as young users and seniors who may not anticipate receiving calls from foreign sources. Importantly, calls made from Finnish numbers remain unaffected, ensuring that families can maintain communication regardless of the travel circumstances of their loved ones.
Customer Support and Assistance
As with any innovative change, user support plays a crucial role. For inquiries or interview requests about this feature or related information, Elisa’s dedicated Media Desk is available to assist. They are committed to ensuring users feel comfortable with this new feature and have the resources they need to utilize it effectively.
Frequently Asked Questions
What is Elisa’s new call-blocking feature?
The call-blocking feature allows users to stop incoming calls from foreign phone numbers, targeting potential scam calls effectively.
How does the call-blocking feature work?
This feature identifies and prevents unwanted foreign calls from reaching the user’s phone, while allowing calls from Finnish numbers to come through without interruption.
Who benefits the most from this feature?
Particularly beneficial for young people and seniors, it helps those who do not typically expect calls from abroad to avoid potential scams.
Can I still receive calls from family abroad?
Yes, calls from Finnish numbers will not be blocked, ensuring that family members traveling overseas can still connect with you.
How can I activate this feature?
The call-blocking feature is easy to activate through the OmaElisa digital platform, providing a hassle-free experience for users.
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