eClerx Achieves Major Recognition in RPA Innovation

eClerx Named Major Contender in RPA

Ranked as Major Contender in Everest Group PEAK Matrix 2024 for RPA Products

eClerx Services Ltd (ECLERX.NS) has gained significant recognition as a Major Contender in the Robotic Process Automation (RPA) Products PEAK Matrix Assessment 2024, conducted by Everest Group. This distinction highlights eClerx's commitment to excellence in delivering innovative service solutions within the competitive RPA landscape.

Being acknowledged as a Major Contender is a testament to eClerx’s outstanding capabilities, driving full-scale performance and showcasing robust innovations in the RPA arena. The Everest Group's PEAK Matrix is noted for its detailed framework which systematically evaluates various service providers based on two core criteria: market impact and vision and capability. This thorough assessment considers a spectrum of factors, including market penetration, diverse portfolio offerings, and overall value provided to clients, along with the seamless integration of RPA solutions.

Driving Innovation in Automation

“It is an honor to be recognized by Everest Group as a Major Contender in the 2024 PEAK Matrix for RPA Products,” expressed Sanjay Kukreja, Global Head of Technology at eClerx. This acknowledgment verifies the firm’s commitment to equipping clients with advanced automation solutions that are both efficient and outcome-oriented. eClerx's RPA solutions have continued to evolve to improve scalability, integration capabilities, and added value for its global clientele.

Introducing Agentic Automation

eClerx's flagship RPA product, Roboworx, is undergoing a pivotal transformation with a focus on Agentic Automation. This innovative approach contrasts sharply with traditional automation methodologies that typically rely on fixed rules. Agentic Automation is designed to learn and adapt based on new, incoming data, allowing it to be more versatile and responsive in dynamic environments.

Roboworx has already demonstrated its proficiency in automating high-volume repetitive tasks. However, with this new direction towards agentic automation, the platform is enhanced to tackle more intricate and evolving processes. Kukreja stated, “By incorporating AI-driven decision-making along with dynamic learning abilities, the upgraded Roboworx can handle unstructured data, make intelligent real-time decisions, and adjust to changing circumstances.”

Client Success Through RPA Solutions

This focus on refining client experiences has significantly propelled the growth of eClerx’s automation solutions across various sectors. The company serves a diverse clientele spanning industries such as financial services, technology, retail, manufacturing, and telecommunications. Clients have successfully improved their core operations, elevated customer experiences, and realized substantial cost reductions.

For instance, one noteworthy telecommunications client recorded a remarkable 44% boost in productivity through an accuracy audit for their customer operations, achieving an impressive 99% compliance rate for the audit functionality. Another significant achievement noted within the financial services sector involved a 47% decrease in late payments and defaults, along with a 38% reduction in operational costs related to collections.

Looking Ahead

As eClerx continues to innovate and expand its offerings, the company remains focused on delivering superior automation solutions that not only optimize operational efficiencies but also provide measurable success for its clients. The transition to agentic automation represents a significant leap forward in making business processes more intelligent and adaptable, setting a new standard in the RPA landscape.

About eClerx

eClerx specializes in business process management, automation, and analytics, catering to a roster of Fortune 2000 enterprises, including leaders in sectors like financial services, telecommunications, retail, technology, and media. Established in 2000, eClerx is traded on both the Bombay and National Stock Exchanges and employs over 18,200 talented individuals across various global locations.

Frequently Asked Questions

What recognition did eClerx receive recently?

eClerx was named a Major Contender in the Robotic Process Automation Products PEAK Matrix Assessment 2024 by Everest Group.

What is the significance of the PEAK Matrix Assessment?

The PEAK Matrix Assessment evaluates RPA service providers on their market impact, vision, and capabilities, ensuring comprehensive benchmarking in the RPA sector.

What innovation is eClerx focusing on with Roboworx?

Roboworx is shifting towards Agentic Automation, enabling it to learn from data, thus making it adaptable to changing business needs.

How has eClerx improved client outcomes?

Clients have reported significant enhancements in productivity, operational efficiency, and reductions in costs through eClerx’s tailored automation solutions.

What industries does eClerx serve?

eClerx provides services across multiple sectors, including financial services, telecommunications, retail, manufacturing, and technology, among others.

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