DXC Technology and ServiceNow Unite to Transform AI Adoption

DXC Technology Partners with ServiceNow to Accelerate AI

In a significant move aimed at enhancing generative AI (GenAI) capabilities for businesses, DXC Technology has announced the expansion of its strategic partnership with ServiceNow. This partnership focuses on creating a Center of Excellence (CoE), combining DXC’s robust industry and AI knowledge with ServiceNow's innovative GenAI solutions to streamline AI implementation.

The Purpose Behind the CoE

With organizations under pressure to realize the benefits of AI investments quickly, the newly formed GenAI Center of Excellence is designed to guide customers along their AI journeys. By tapping into DXC's AI Impact framework—which integrates consulting, engineering, and secure enterprise services—joint customers will benefit from a comprehensive approach to modernizing their operations with AI.

Transforming AI Investment Into Real Value

At the GenAI CoE, experienced AI consultants from DXC will assist businesses in optimizing technology performance. A notable achievement includes the deployment of ServiceNow's Now Assist across DXC’s service delivery platform. This initiative has completely transformed the incident management process for over 500 clients, achieving substantial outcomes that improve operational efficiency and customer experiences. Remarkably, these enhancements have saved nearly 10,000 hours of work each month.

Expert Insights on Transformation

Howard Boville, DXC's Executive Vice President for Consulting and Engineering Services, emphasizes the urgency for clients to leverage AI technology responsibly. He notes, "Customers are seeking transformational results through AI, and with ServiceNow, we can help unlock impactful AI solutions across various sectors." The commitment to ensuring that AI technologies meet rigorous data privacy and governance standards solidifies DXC's role as a trusted partner in navigating AI challenges.

Driving Business Success with AI

Erica Volini, Senior Vice President of Global Partnerships and Channels at ServiceNow, shares similar sentiments, stating, "Organizations desire to harness the potential of GenAI to enhance productivity. Our collaboration with DXC integrates deep industry expertise with the advanced capabilities of our Now Assist platform. This synergy is key to driving authentic business transformation." Together, they aim to unveil high-impact AI use cases at scale.

Track Record of Success

This partnership builds upon a rich history of collaboration between DXC and ServiceNow spanning 15 years. Throughout this time, DXC has established itself as a leading partner in deploying ServiceNow products and services across varied industries. Examples of their successful integrations are numerous, such as:

• Swiss Federal Railways: The integration of employee and customer applications via DXC’s systems has facilitated the safe transportation of millions of passengers and tons of goods daily.
• Jollibee Foods Corporation: Through a long-term alliance, DXC supports JFC’s critical operations using unified ServiceNow platforms, enabling their focus on vital business initiatives.
• City of Milan: The Civil Protection Department worked with DXC and ServiceNow to manage the necessary distribution of PPE during the pandemic efficiently.

Global Certification and Training

DXC's reach in the ServiceNow ecosystem is substantial, with over 2,000 certifications and 1,300 accreditations globally. This dedication to excellence is further demonstrated through DXC's ServiceNow-focused training academy, which continuously cultivates skilled talent. Additionally, DXC maintains a position in the ServiceNow Council AI Product Advisory Board, contributing insights from customer feedback to shape future AI products.

Continuous Partnership Development

For further inquiries or details about DXC Technology's ongoing partnership with ServiceNow, additional information can be accessed on their partnership ecosystem website. There, stakeholders can find extensive resources that highlight the benefits and applications of this collaboration.

Frequently Asked Questions

What is the purpose of the Center of Excellence formed by DXC and ServiceNow?

The Center of Excellence aims to integrate DXC's AI expertise with ServiceNow's GenAI solutions to accelerate AI adoption for businesses.

How does the collaboration enhance AI implementation for customers?

DXC’s AI consultants will assist clients in modernizing their processes and optimizing technology to achieve measurable results.

What notable benefits have clients experienced from this partnership?

Clients have reported enhanced operational efficiency, streamlined IT operations, and savings of nearly 10,000 hours monthly due to AI integrations.

What industries are being targeted by this partnership?

The partnership serves various sectors, including public service, transportation, and food service, as evidenced by their successful implementations.

Where can I find more information about DXC's services?

For more details, you can visit DXC's partnership ecosystem website, which provides extensive resources and insights on their collaborative efforts.

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