DISCO welcomes Joe Jacobson as Senior Vice President of Operations
DISCO, a leader in AI-powered legal technology, has added a new executive to its ranks: Joe Jacobson, appointed Senior Vice President of Operations. The hire supports DISCO’s ongoing push to sharpen how it builds and delivers its legal tech solutions. By bringing in Jacobson’s deep operating experience, the company aims to raise the bar on customer experience and day-to-day performance.
Operational excellence, front and center
CEO Eric Friedrichsen shared his enthusiasm about the addition, saying, “As we focus on customer experience, operational effectiveness, and revenue acceleration, I’m thrilled to welcome Joe to the team.” He pointed to Jacobson’s proven record leading large organizations in competitive markets. In this role, Jacobson will help refine and scale DISCO’s technology solutions and services, and work across business operations, revenue operations, business intelligence, and go-to-market execution to make them run smarter and faster.
A career built on transformation in technology and SaaS
With more than two decades in business transformation, Jacobson’s background spans operations, revenue management, and sales enablement. Most recently, he served as Vice President of Revenue Strategy, Operations & Transformation at Brex. Before that, he held several senior operational roles at SAP Concur, including leading the Global Business Revenue Strategy. That mix—strategy plus execution—has defined his approach to helping complex organizations grow while staying disciplined.
Driving change in the legal industry
Jacobson called it an exciting time to join DISCO. “DISCO’s commitment to transforming the legal industry with its AI-driven solutions truly sets it apart,” he said. He looks forward to partnering with the experienced team to improve operational efficiency and deliver clear, measurable value to clients. His vision tracks with DISCO’s mission: bring innovative, practical tools to reduce the friction and complexity of legal work.
The role of AI in legal solutions
As the legal market evolves, DISCO continues to lead with cloud-native, AI-enhanced products that streamline core legal tasks, including eDiscovery and case management. These capabilities help enterprises, law firms, and government agencies organize data, move faster, and work with greater confidence—without adding extra steps.
About DISCO
DISCO (NYSE: LAW) is a pioneer in applying advanced technology to legal work. Its software helps legal teams collect, process, and review the data that matters across a matter’s lifecycle. The result: higher productivity, stronger insight, and better-managed responsibilities for the professionals doing the work.
In short, Joe Jacobson’s experience strengthens DISCO’s operational backbone and supports its next phase of growth in legal technology. With steady leadership and a clear plan, DISCO is positioned to execute on its goals and deliver more value to the clients who rely on it.
Frequently Asked Questions
Who is Joe Jacobson?
Joe Jacobson is DISCO’s new Senior Vice President of Operations. He brings more than 20 years of experience in business transformation, spanning operations, revenue management, and sales enablement, with leadership roles at Brex and SAP Concur.
What will Jacobson do at DISCO?
He will lead core operations and partner across revenue operations, business intelligence, and go-to-market teams to improve efficiency, scale services, and enhance the value delivered to clients.
What does DISCO specialize in?
DISCO builds AI-powered legal technology used for eDiscovery, legal hold management, and case management, serving legal departments, law firms, and government organizations.
How will this appointment affect the customer experience?
By tightening operations and aligning teams around clear, data-driven processes, DISCO aims to streamline how solutions are delivered and supported—so clients see faster outcomes and more consistent results.
What is DISCO’s mission?
DISCO’s mission is to transform the legal industry with innovative, AI-driven technology that simplifies complex legal work and helps teams operate more effectively.
