CVS Health Proactively Assists During Tropical Storm Francine

CVS Health readies support as Tropical Storm Francine approaches

As Tropical Storm Francine draws near, CVS Health® (NYSE: CVS) is putting a comprehensive plan into motion to support customers, patients, members, and colleagues. Safety and health come first. With that in mind, CVS Health is working to keep communities connected to essential products and services so care continues without interruption during a difficult stretch.

Staying in touch with patients

CVS Pharmacy is contacting patients by text, email, and phone to help them stay on track with their prescriptions. These reminders encourage early refills and timely pickup to reduce any gaps in therapy. At the same time, stores are increasing supplies of everyday emergency items—such as water, batteries, and first aid essentials—so people preparing for the storm can find what they need in one place.

Emergency refills through CVS Caremark

CVS Caremark®, the company’s pharmacy benefit manager, is enabling one-time emergency refills for plan members in affected areas. Eligible members can obtain a 10-day supply of medications without the usual restrictions, providing a cushion if travel or access becomes limited during the storm.

Support for specialty medications

For patients on specialty therapies within the emergency zones, CVS Specialty® will proactively reach out to discuss alternate delivery options. This focused support helps preserve continuity of care when routines are disrupted and timing matters.

Expanded care for Aetna members

Aetna®, a CVS Health company, has stepped up outreach to its Medicare and Commercial members who may be in the storm’s path. The goal is straightforward: help members stay safe and maintain access to critical services when conditions change quickly.

More access to Resources For Living

Aetna has broadened access to its Resources For Living (RFL) program so individuals and organizations can tap into mental health support in times of crisis. Dedicated crisis assistance and community resource information are available to everyone, whether or not they were previously enrolled in RFL.

Support for employees

CVS Health is actively checking in with colleagues who may be affected by the storm and offering guidance through its employee assistance program. By sharing practical resources and timely support, the company aims to keep its teams safe and informed when stress and uncertainty rise.

If you need prescriptions

With the storm approaching, CVS Health encourages people to plan ahead for medications. Follow local evacuation orders first, and—when safely possible—refill prescriptions early to avoid delays if roads close or schedules shift.

Preparedness tips for patients

To make refills and care easier, pack medications in waterproof bags and bring a written list of your current prescriptions and dosages. Having this information on hand helps pharmacy teams verify details quickly and provide refills smoothly if your routine is disrupted during the storm.

Commitment to communities

CVS Health remains committed to the communities it serves. Working alongside disaster relief organizations, the company takes a proactive approach to meeting urgent needs and supporting recovery for those affected by the storm.

About CVS Health

CVS Health® is a leader in health solutions with a local presence and digital access that help people manage their health day to day. More than 300,000 colleagues—including over 40,000 healthcare professionals—deliver care that’s accessible, affordable, and trusted. The company’s focus is simple: meet the needs of individuals and communities so they can live healthier on their terms.

Frequently Asked Questions

What steps is CVS Health taking as Francine approaches?

CVS Health is contacting patients about refills, stocking stores with emergency essentials, and enabling one-time 10-day emergency medication refills for eligible members in affected areas.

How is CVS Pharmacy helping me manage my prescriptions?

You’ll receive reminders by text, email, or phone to refill and pick up medications, and if you’re on a specialty therapy, CVS Specialty can arrange alternate delivery options when needed.

What additional support is Aetna offering?

Aetna is increasing outreach to Medicare and Commercial members in impacted areas and making its Resources For Living services broadly available for crisis support and community resource guidance.

Is there help available for CVS Health employees?

Yes. CVS Health is checking in with colleagues in at-risk areas and providing guidance and resources through its employee assistance program.

How should I prepare my medications for the storm?

Refill early when it’s safe to do so, follow local evacuation orders, store medications in waterproof bags, and carry a written list of your current prescriptions and dosages to speed refills if plans change.

About The Author

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