CVS Health Proactively Assists During Tropical Storm Francine

CVS Health Proactively Assists During Tropical Storm Francine

As Tropical Storm Francine nears, CVS Health® (NYSE: CVS) is activating a comprehensive plan to support customers, patients, members, and colleagues. With safety and health being the utmost priority, CVS Health is responding effectively to ensure that communities have access to essential products and services during this challenging time.

Timely Communication with Patients

CVS Pharmacy is reaching out to patients through various channels such as text messages, emails, and phone calls. These communications will remind patients to refill and pick up their medications, helping to prevent any disruption in their health services. Additionally, stores are stocking up on emergency supplies, including water, batteries, and first aid items, to aid those preparing for the storm.

Pharmacy Benefit Assistance

CVS Caremark®, the company's pharmacy benefit manager, is taking proactive steps to assist plan members in affected areas by enabling one-time emergency refills. Members can obtain a 10-day supply of their medications without the usual limitations, ensuring they have what they need during the storm.

Specialty Medication Support

Patients on specialty medications who are within the emergency zones will receive outreach from CVS Specialty® to discuss possible alternate delivery arrangements. This measure underscores CVS Health's commitment to maintaining the continuity of care for its patients.

Enhanced Care for Aetna Members

Aetna®, a CVS Health company, has increased its engagement efforts with Medicare and Commercial members living in areas likely to be impacted by the storm. They are dedicated to ensuring member safety and access to vital emergency services.

Expanded Resources for Living Services

Aetna has also liberalized its Resources For Living (RFL) services, enabling individuals and organizations greater access to mental health support during crises. The services, which include dedicated crisis support and community resource information, are available to all, regardless of previous enrollment in RFL.

Employee Support Initiatives

CVS Health demonstrates its commitment to colleague safety by reaching out to those potentially at risk from the storm. The company offers guidance and resources through its employee assistance program, fostering a supportive environment during stressful times.

Guidance for Prescription Needs

In light of the approaching storm, CVS Health provides recommendations to ensure that individuals can meet their prescription needs. These include following local evacuation orders to seek safety first and obtaining medications early to avoid delays.

Preparedness Tips for Patients

To enhance preparedness, CVS advises taking steps such as packing medications in waterproof bags and keeping a written record of current prescriptions and dosages. This information will assist pharmacy staff in providing refills seamlessly should the need arise during the storm.

Community Commitment

CVS Health is unwavering in its dedication to supporting local communities. Collaborating with disaster relief organizations highlights their proactive approach to responding to the needs of those affected by the storm.

About CVS Health

CVS Health® is recognized as a leader in health solutions, striving to improve community health across the nation through local presence and digital access. With a workforce exceeding 300,000, including over 40,000 healthcare professionals, CVS Health is dedicated to delivering care that meets the needs of individuals and communities. The company fosters accessibility, affordability, and trust in every interaction, helping people manage their health effectively.

Frequently Asked Questions

What actions is CVS Health taking in response to the storm?

CVS Health is reaching out to patients, stocking stores with emergency supplies, and enabling emergency refills for medications.

How is CVS Pharmacy supporting patients during the storm?

They are reminding patients to refill prescriptions, offering alternative delivery options for specialty medications, and ensuring compliance with evacuation orders.

What support is available for Aetna members?

Aetna is expanding its engagement with members in affected areas, ensuring access to emergency services and mental health resources.

Can employees access support during this time?

Yes, CVS Health provides resources through their employee assistance program to ensure colleague safety and support.

What should patients do to prepare for the storm?

Patients should follow local evacuation orders, stock up on medications, and keep a record of their prescriptions to ensure they are prepared.

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