CSG Partners with Cellusys to Transform Mobile Roaming Solutions

CSG Partners with Cellusys to Enhance Mobile Roaming Services

Mobile operators today encounter significant challenges in managing intricate roaming agreements and monitoring network quality, which can directly impact customer satisfaction and business expansion. To tackle these pressing issues, CSG (NASDAQ: CSGS) has announced a strategic partnership with Cellusys, a frontrunner in roaming management, fraud prevention, and security solutions for mobile operators. This collaboration aims to revolutionize the global roaming landscape, fostering innovation and improving service delivery.

Create Efficiencies through Innovative Solutions

Finn Kornbo, Executive Product Director of Digital Wholesale at CSG, emphasizes the necessity of advanced, high-quality solutions for businesses in a rapidly changing market. He states that the partnership with Cellusys combines both companies' expertise, providing mobile operators with the tools needed to refine their roaming processes and subsequently enhance customer satisfaction. Importantly, the integration of emerging technologies such as 5G and the Internet of Things (IoT) will be pivotal in this transformation.

Streamlined Roaming Management

The strengths of CSG and Cellusys come together to offer a comprehensive solution portfolio that simplifies the roaming process. This partnership allows mobile operators to gain real-time insights into roaming conditions and subscriber activity. By leveraging these insights, companies can transform their user experiences without hindering roaming revenues. Key components of the CSG-Cellusys partnership include:

• Intelligent Roaming Steering: Utilizing data to select networks that optimize costs and quality, aiming to provide the best experience for subscribers.
• Proactive Testing: Instituting active monitoring of network quality to identify potential issues prior to affecting subscribers, ensuring uninterrupted connectivity.
• Smart Settlement: Facilitating automated reconciliations, thus gaining flexibility over roaming agreements while reducing dependence on third-party data clearinghouses.
• Comprehensive Analytics: Providing detailed reports and dashboards, which empower operators to make data-driven decisions to enhance their roaming strategies.

Commitment to Innovation and Success

Brendan Cleary, CEO of Cellusys, describes this partnership as a transformative move for the industry, highlighting their dedication to innovation and assisting mobile operators in navigating a challenging competitive environment. By amalgamating Cellusys' award-winning roaming management systems with CSG's expertise in roaming testing and settlements, they present operators with a cutting-edge, all-encompassing solution that addresses all dimensions of the roaming process, especially as they transition into the 5G era.

Learn More about CSG and Cellusys

For those interested in CSG’s innovative roaming solutions and capabilities, more information can be found on their website dedicated to exploring the future-ready services they offer. CSG empowers businesses to provide exceptional experiences, making it easier for them to connect with customers and manage payments through its robust SaaS solutions. From small enterprises to global brands, companies are encouraged to leverage CSG's expertise to maximize their potential.

Founded in 2005, Cellusys serves over one billion subscribers globally, excelling in fraud prevention and mobile operator management systems. With a focus on providing transparency and control over various telecommunications traffic components, Cellusys has made significant strides, gaining recognition for its innovative approach and ranking as a Tier-1 vendor in the industry. To explore more about their services and solutions, you can visit Cellusys' official website for comprehensive details.

Frequently Asked Questions

What is the purpose of the CSG and Cellusys partnership?

The partnership aims to enhance mobile operators' roaming capabilities by providing innovative solutions that streamline processes and improve customer satisfaction.

How does intelligent roaming steering benefit mobile operators?

This feature optimizes network selection based on data to improve cost, quality, and subscriber satisfaction, ensuring a superior user experience.

What technologies are being integrated into the roaming solutions?

Emerging technologies like 5G and IoT are being integrated to help operators better meet the demands of modern consumer habits and mobile connectivity needs.

What are proactive testing and its advantages?

Proactive testing involves active network quality monitoring that prevents service disruptions by identifying issues before they affect subscribers.

Where can I learn more about CSG and Cellusys?

Detailed information about their services and capabilities can be found on their respective websites, where they outline their innovative approaches to roaming management.

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