Conterra Networks Showcases Exceptional Network Resilience
Conterra Networks Showcases Exceptional Network Resilience
As Hurricane Francine made its way through the Gulf Coast, communities faced great challenges, leaving many homes and businesses disrupted. Amidst this chaos, Conterra Networks emerged as a beacon of reliability, maintaining zero customer interruptions due to their robust infrastructure, aside from issues caused by local power outages.
Commitment to Customer Safety
Mike Tompkins, the Executive Vice President & Chief Operations Officer at Conterra Networks, expressed heartfelt solidarity with those affected by the hurricane. He emphasized the company's focus on customer well-being, stating that the performance of their network during such critical times underscores their dedication. “Our priority is ensuring that our customers remain connected, especially in times of need,” he said.
Team Efforts During the Storm
Scott Dunham, Director of Operations Center, praised the tenacity with which the Conterra team confronted the storm's challenges. His commitment to preparedness helped guarantee continuous service delivery. He remarked, “The dedication amassed by our NOC and field operations teams was remarkable. We secured vital infrastructure and initiated rapid response measures, ensuring no disruptions to our network during the storm.”
Proactive Measures Ahead of Natural Disasters
In anticipation of natural disasters, the management team at Conterra’s Network Operations Center (NOC) conducts thorough preparedness meetings. During these sessions, leadership discusses systems and protocols to maintain functionality. Scott shared, “Our workflow involves live monitoring and a NOC bridge for customer inquiries. On top of that, our local teams remain on standby, ready to provide assistance when safe.”
Infrastructure Resilience
Throughout the hurricane, Conterra Networks experienced no infrastructural damage, a remarkable achievement given the severity of Hurricane Francine. This was made possible through considerable investments in building a resilient network geared for extreme weather conditions.
Community Support and Connectivity
As the region shifts its focus towards recovery, Conterra Networks is reminded of the crucial role that connectivity plays in supporting businesses and enhancing safety during such crises. Mike Tompkins emphasized, “Our commitment goes beyond technology. We strive to be there for our customers in their hour of need, ensuring that communication is seamless and reliable.”
About Conterra Networks
Conterra Networks stands as a national leader in the deployment and management of fiber-optic network services. Their high-capacity communications networks serve various sectors, including education, healthcare, and enterprise clients across the United States. With a reach exceeding 14,000 route miles of fiber and over 8,000 active locations, their network is designed for low latency and high bandwidth, making it an ideal backbone for modern communication needs. Owned by affiliates of APG and Fiera Infrastructure, Conterra is committed to delivering innovative solutions for its clients.
Frequently Asked Questions
What impact did Hurricane Francine have on Conterra Networks?
Conterra Networks experienced no customer interruptions during Hurricane Francine, despite the challenges faced by the storm.
What steps does Conterra Networks take for disaster preparedness?
Before a disaster, Conterra conducts internal meetings, secures infrastructure, and remains in constant communication with customers.
How does Conterra's team respond during storms?
The Conterra team opens a live NOC bridge to monitor the network and assists clients, ensuring support is readily available.
Why is connectivity important during a crisis?
Connectivity is vital for maintaining communication, supporting operations for businesses and helping communities stay safe.
What services does Conterra Networks provide?
Conterra offers advanced fiber-optic network services for education, healthcare, government, and enterprise sectors across the United States.
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