ComEd Encourages Clients to Utilize Vital Energy Aid Programs

Author: Hannah Lewis Updated: 10-01-2024 02:43 PM

ComEd Encourages Energy Assistance Participation

ComEd is reaching out to customers to remind them about the significant support available through the federal Low Income Home Energy Assistance Program (LIHEAP). This program plays a crucial role in helping families navigate their energy expenses, especially as winter approaches. The launch of the new application period for LIHEAP invites eligible clients to receive energy grants aimed at easing financial burdens across various income levels.

Connecting with the Community for Better Support

"ComEd is dedicated to working with community agencies to extend support to our most vulnerable customers. Our collaboration helps ensure that they have access to various billing assistance options," states Melissa Washington, Senior Vice President of Customer Operations and Strategic Initiatives at ComEd. She stresses the importance of not only leveraging federal aid through LIHEAP but also exploring the wide range of ComEd's energy-saving programs and tools available to customers.

Eligibility and Application Process for LIHEAP

The LIHEAP program prioritizes applications from those in urgent need, including elderly individuals, families with disabilities, and those facing disconnection risks. Starting on November 1, other income-eligible households will be able to apply. To qualify, households must demonstrate a gross income that does not exceed 200% of the federal poverty guidelines. For a family of four, it's essential that their monthly income remains below $5,200. Both homeowners and renters can benefit from this assistance.

ComEd's Initiatives for Bill Assistance

Last year, ComEd connected over 198,000 eligible customers with more than $94 million in financial assistance. As of now, they have already provided support to 186,000 clients amounting to $80 million this year. This progress is part of ComEd's efforts through various programs, including the nationally recognized Powering Lives Resource Fairs, which aim to offer essential services to families in need.

Available ComEd Bill Assistance Options

ComEd has devised numerous bill assistance alternatives to aid customers in managing their utility costs efficiently. These options include:

Payment Arrangements: Customers can set up arrangements for past-due balances over up to 12 months, making a down payment initially and completing payments in installments.
Budget Billing: This method creates a stable monthly payment based on historical energy usage, allowing for better financial planning.
Waivers for Fees: For a year, eligible customers can receive waivers for deposits and late payment charges.
High-Usage Alerts: Customers can opt in to receive alerts when their energy usage surpasses typical levels, thereby allowing them to self-manage consumption.
Energy-Efficiency Offerings: ComEd provides various programs aimed at helping customers reduce their energy use, translating to savings on future bills.

Smart Assistance Manager at ComEd

To streamline access to these resources, ComEd has launched the Smart Assistance Manager (SAM), an online platform that helps customers discover which programs they may qualify for. The initiative aims to simplify the process of finding suitable assistance and energy-efficient solutions.

About ComEd and Their Mission

ComEd is a division of Exelon Corporation (NASDAQ: EXC), a major energy company servicing around 10 million households. ComEd is committed to powering the lives of approximately 4 million customers, which represents about 70% of the population in its service area. This profound commitment not only reflects their responsibilities but also their dedication to providing sustainable energy solutions.

For more information on the available programs and assistance options, interested customers can visit the ComEd website or connect through their official social media platforms.

Frequently Asked Questions

1. What is the LIHEAP program?

The Low Income Home Energy Assistance Program (LIHEAP) provides financial aid to eligible households to help them manage energy costs effectively.

2. Who is eligible for ComEd bill assistance?

Eligibility varies but generally includes low-income residential customers, including homeowners, renters, and those in subsidized housing.

3. How can I apply for LIHEAP?

Applications for LIHEAP can be made through the Illinois government website or by visiting community agencies providing assistance.

4. What other assistance options does ComEd offer?

In addition to LIHEAP, ComEd offers payment arrangements, budget billing, waivers for deposits and late payments, alerts for high energy use, and energy-efficiency programs.

5. How does the Smart Assistance Manager (SAM) work?

SAM is an online tool that helps customers find energy assistance programs and services they may qualify for based on their specific situation.

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