Cigna Healthcare Enhances Convenience with E-Treatment Access
Improved Access to Healthcare with Cigna's E-Treatment
Cigna Healthcare has taken significant steps in enhancing the convenience of virtual medical assistance by introducing an innovative E-Treatment option through MDLIVE. This new service is designed to provide quick and effective healthcare solutions for customers in the U.S., eliminating the need for traditional consultations.
Quick and Convenient Treatment Options
This E-Treatment service allows Cigna Healthcare customers to receive diagnoses and treatment plans within an hour, without any direct interaction with the doctor over the phone or through video calls. Customers can access this service through the myCigna.com portal by clicking "Talk to a Doctor." This process is especially beneficial for treating common conditions like allergies, ear infections, and other minor health issues.
Streamlined Clinical Process
The procedure is straightforward and user-friendly. Patients begin by completing a virtual clinical interview that usually takes around 8-10 minutes. After submission, certified doctors review the provided information and respond with a diagnosis and treatment plan. Notifications are sent to customers via text or email when their summary is ready, and prescriptions are sent directly to their preferred pharmacy.
Quotes from Cigna Healthcare Leaders
Heather Dlugolenski, the U.S. employer strategy officer at Cigna Healthcare, emphasizes the importance of this service by stating, "Our customers lead busy lives, and getting care shouldn't be put on the backburner." The goal is to make healthcare more accessible and efficient for individuals who have demanding schedules.
The Need for Flexibility in Care Access
According to Dr. Eric Weil, the chief medical officer of MDLIVE, "Patients and doctors alike recognize that some conditions shouldn’t require patients to wait to speak with a doctor to begin having their illness assessed." The flexibility that E-Treatment provides allows for timely access to care while enabling clinicians to focus more on patients who need direct interaction.
Customer Satisfaction and Experience
Internal surveys show that 99% of customers express satisfaction with their E-Treatment experience. Interestingly, many of these customers are utilizing virtual care services for the first time, demonstrating the growing acceptance and demand for such innovative healthcare solutions. E-Treatment is available for those with Cigna Healthcare insurance through the individual marketplace or employer coverage, providing many customers with a $0 co-pay for the service.
Comprehensive Care Options
Cigna Healthcare offers a wide array of healthcare services beyond E-Treatment, including virtual urgent care, primary care, behavioral health, and dermatology. This holistic approach ensures customers have access to comprehensive healthcare, tailored to fit their diverse needs.
About Cigna Healthcare
Cigna Healthcare is dedicated to helping customers navigate the complexities of the healthcare system. As a leading health benefits provider, they empower individuals with valuable insights, enabling them to make informed decisions regarding their health. Their diverse range of medical services includes behavioral health, vision, dental, and pharmacy, all supported by a strong affiliate network.
Frequently Asked Questions
What is Cigna Healthcare's E-Treatment?
E-Treatment is a virtual care option provided by Cigna Healthcare via MDLIVE, allowing customers to receive diagnoses and treatment plans efficiently without direct doctor interaction.
How quickly can I receive treatment?
Customers can expect to receive diagnoses and treatment plans within one hour after submitting a virtual clinical interview.
Who is eligible for the E-Treatment service?
The E-Treatment service is available to Cigna Healthcare customers with insurance through the individual marketplace or their employer.
What types of conditions can be treated?
E-Treatment covers a variety of common conditions including allergies, ear infections, and some respiratory illnesses.
How does the service ensure customer satisfaction?
Survey results indicate that 99% of customers are satisfied with the E-Treatment experience, showcasing the effectiveness and convenience of the service.
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