Chesapeake Utilities' Subsidiaries Celebrate Customer Recognition
Chesapeake Utilities Corporation (NYSE: CPK) proudly announces that its subsidiaries, Florida City Gas and Florida Public Utilities, have been honored with the title of 2025 Utility Customer Champions by Escalent, a prominent analysis and advisory firm within the energy and utilities sector. This recognition positions them among just 36 distinguished providers in the United States celebrated for their exceptional customer service and unwavering commitment to client satisfaction.
Dedication to Customer-Centric Service
Jeff Sylvester, the senior vice president and chief operating officer at Chesapeake Utilities, articulated the significance of this award, stating, "These honors reflect the strength of our teams and our shared commitment to delivering safe, reliable, customer-focused service every day." This sentiment echoes the overall dedication both utilities have towards providing outstanding service and ensuring their customers feel valued.
Research-Driven Achievements
The accolade of Utility Customer Champion stems from an extensive analysis of customer experiences conducted by Escalent. This thorough research portrays the subsidiaries' dedication to gaining their customers' trust, achieving a customer-centric approach, and cultivating lasting bonds with the communities they serve.
Commitment to Excellence by Leadership
Kim Estrada, the assistant vice president of customer operations, expressed pride in their customer-first philosophy, saying, "We're committed to putting the customer at the center of everything we do and strive to be a customer champion each and every day. We're honored to receive this recognition as we continue working to provide the best possible experience for our customers." Such leadership attitudes are crucial in emphasizing the importance of customer satisfaction.
Exceptional Customer Scores
Utilities achieving the Customer Champion designation must score within the top ten percent of Escalent's Engaged Customer Relationship Index. Both Florida City Gas and Florida Public Utilities excelled, achieving impressive scores of 769, which reflects their success in customer engagement and satisfaction.
A Milestone for Recognition
This marks a significant milestone for Florida Public Utilities as it is the first time they have received the Customer Champion distinction, while Florida City Gas boasts this recognition for the fourth consecutive time. Previous recognitions for Florida City Gas include being named a 2024 Customer Champion, 2023's Easiest to Do Business With Brand, and the 2022 Most Trusted Utility Brand among residential customers.
About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation stands out as a diversified energy delivery enterprise, actively traded on the New York Stock Exchange. The company provides sustainable energy solutions through various services, including natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, and mobile compressed natural gas utility services. This diverse portfolio underlines Chesapeake's commitment to delivering innovative and trustworthy energy solutions to its customer base.
About Florida City Gas
Florida City Gas is dedicated to supplying natural gas service to over 122,500 residential, commercial, and industrial customers in Florida. Under the Chesapeake Utilities umbrella since its acquisition in 2023, Florida City Gas has developed a robust infrastructure comprising approximately 3,980 miles of distribution and 80 miles of transmission pipeline, all aimed at providing reliable service to its customers.
About Florida Public Utilities
Florida Public Utilities, a wholly owned entity of Chesapeake Utilities Corporation, serves more than 153,000 customers throughout Florida, offering natural gas, propane, and electric services. The headquarters is located in Yulee, Florida, emphasizing the company's commitment to community engagement and service quality.
Frequently Asked Questions
What does the Utility Customer Champion award signify?
This award is granted to utilities that demonstrate excellence in customer service, based on extensive research and customer feedback.
Who conducted the research for the Utility Customer Champion award?
The research was conducted by Escalent, a leading advisory firm specializing in the energy and utility industry.
How did Florida City Gas and Florida Public Utilities score?
Both utilities achieved strong scores of 769, placing them in the top decile of Escalent's Engaged Customer Relationship Index.
What previous recognitions has Florida City Gas received?
Florida City Gas has previously been honored as a Customer Champion for 2024, Easiest to Do Business With Brand for 2023, and Most Trusted Utility Brand for 2022.
What services do Chesapeake Utilities Corporation provide?
The company offers a variety of services including natural gas distribution, electricity generation, and propane distribution among others.
