CereCore Achieves Outstanding KLAS Rating in Managed IT Services
CereCore earns top ratings from clients, showcasing excellence in service.
CereCore, a renowned provider of healthcare IT services, has attained remarkable success in the KLAS ratings for the Managed IT Services sector. The company's efforts have culminated in an impressive overall KLAS score of 95.2. This marks the second consecutive year that CereCore has been recognized in this highly competitive arena. Clients have voiced their satisfaction across all customer experience pillars, receiving all A's, demonstrating the company's commitment to excellence in service delivery.
Understanding the KLAS Ratings System
The KLAS ratings are based on meticulous data collected from healthcare providers over a given period, evaluating key aspects of vendor performance. These ratings assess multiple pillars including Loyalty, Operations, Services, Relationship, and Value, helping organizations make informed decisions regarding their IT providers.
For 2025, CereCore not only maintained high scores but also excelled specifically in the Loyalty category, where clients rated their experience exceptionally high. In fact, clients responded affirmatively 100% of the time to critical questions regarding service expectations and reliability, underscoring the depth of trust and satisfaction in CereCore's offerings.
Client Experiences and Testimonials
The feedback from clients highlights the impact of CereCore's services on their operations. More than just meeting service level agreements, CereCore engages in seamless coordination that enhances the quality and partnership within healthcare IT. Clients noted how the firm surpasses expectations and provides tailored support, adapting swiftly to meet urgent healthcare needs.
One manager praised CereCore for their unwavering support, stating, "They never hesitate to jump in and assist. It's clear they understand that our work in healthcare is often time-sensitive." This sentiment echoes throughout the healthcare community where their dedication resonates deeply.
Commitment to Continuous Improvement
CereCore acknowledges and values client feedback as a pivotal tool for improvement. Curtis Watkins, the company's president and CEO, remarked on the honor of serving clients and striving to provide the highest quality IT support. The feedback received through KLAS not only validates their hard work but also motivates the team to continue enhancing their services and partnerships.
Recognizing the Broader Impact of IT Services
Outsourced Managed IT Services at CereCore encompass an array of essential functions, including EHR clinical service desk support, technical troubleshooting, application management, and more. Each service is designed to ensure smooth operations and ultimately improves the quality of care delivered to patients.
The high KLAS score achieved by CereCore is not merely a metric; it reflects a concerted effort to transform healthcare through superior technology solutions. The firm remains steadfast in its mission to empower healthcare organizations with the IT resources they need to thrive.
About CereCore
CereCore provides IT services aimed at simplifying hospital operations and enhancing healthcare delivery. By partnering with healthcare organizations, CereCore extends its expertise through comprehensive IT staffing, technical professional services, and strategic consulting, focusing on how integrated technology can significantly impact patient care.
Frequently Asked Questions
What is the KLAS rating for CereCore in 2025?
CereCore achieved an outstanding KLAS score of 95.2, receiving all A's across customer experience pillars.
How does KLAS gather data for its ratings?
KLAS collects feedback from healthcare providers throughout the year to evaluate vendor performance in several critical areas.
What specific area did CereCore excel in according to KLAS?
CereCore received the highest score in the Loyalty pillar, with clients affirming their satisfaction with the services provided.
What services does CereCore offer?
CereCore offers a range of IT managed services, including EHR support, application management, and IT advisory services tailored for healthcare providers.
Who is the CEO of CereCore?
Curtis Watkins serves as the president and CEO of CereCore, leading the company’s efforts in healthcare IT services.
