CenterPoint Energy's Proactive Steps Amid Hurricane Francine

CenterPoint Energy's Commitment to Safety

With the looming threat of Hurricane Francine, CenterPoint Energy is dedicated to supporting its natural gas customers across the regions potentially affected. The company serves nearly 400,000 customers who might experience the impacts of this hurricane in the coming days. It is crucial for customers to stay informed and take precautionary measures, especially as electric service work in areas farther away transitions back to normal.

Mobilization and Emergency Readiness

Preparedness Efforts in Place

Emergency Operations Centers have been activated. CenterPoint's dedicated teams are focused on ensuring that there is ample support for natural gas restoration efforts. They are prepared to send Texas-based personnel into affected areas, demonstrating a commitment to quick and efficient response times for gas customers in every phase of the storm.

Coordinated Response Strategy

CenterPoint Energy has successfully released 1,500 additional frontline workers based in the Greater Houston area to assist other utilities in the Gulf Coast region that might be impacted by Hurricane Francine. These proactive measures indicate a well-thought-out strategy to prioritize safety for all customers in the more affected areas.

Ongoing Safety Measures

As Hurricane Francine approaches, CenterPoint continues to ensure safety across its service areas by conducting essential vegetation management strategies. The company has mobilized over 1,300 personnel to carry on with trimming high-risk vegetation, further safeguarding customers from potential hazards related to storm conditions.

Customer Communication and Support

Prioritizing Customer Outreach

In anticipation of the hurricane, CenterPoint is working hard to relay critical safety information to its natural gas clientele. This outreach includes urging customers to heed safety instructions tailored to their specific circumstances, enhancing overall public safety as the tropical storm draws near.

Essential Safety Tips

CenterPoint reminds its customers of some fundamental tips regarding natural gas safety during severe weather. It is essential not to disconnect service from the meter, always remain alert for gas odors, and promptly inform CenterPoint if anything seems amiss during and after the storm.

CenterPoint Energy's Approach to Hurricane Preparedness

Building a Culture of Safety

CenterPoint Energy encourages its customers to proactively prepare for Hurricane Francine. The company provides resources related to storm preparedness and insists on the importance of a well-thought-out plan that prioritizes safety throughout the storm's duration.

Critical Services for Vulnerable Populations

Additional efforts include direct outreach to vulnerable populations, including those reliant on critical care services. CenterPoint has been diligent in closely communicating with this group to ensure that all necessary protocols are observed as the storm approaches.

Looking Ahead

As Hurricane Francine threatens the Gulf Coast area, CenterPoint Energy remains vigilant. The company’s commitment to its natural gas customers is unwavering, and its proactive plans ensure the safety and sustained energy delivery to those who depend on it. Continuous updates and guidelines remain essential as they adapt to the ever-changing storm conditions.

Frequently Asked Questions

What is CenterPoint Energy doing to prepare for Hurricane Francine?

CenterPoint Energy has activated emergency operations centers and is mobilizing resources to assist natural gas customers in affected areas.

How can customers stay safe during the hurricane?

Customers are advised not to turn off natural gas service at the meter, maintain awareness of gas odors, and to follow emergency procedures if any gas leaks are detected.

Will there be staff available to assist customers?

Yes, CenterPoint Energy has additional staffing in place to handle customer inquiries and provide timely support during the storm.

How does CenterPoint keep customers informed?

The company provides ongoing communication regarding storm preparedness and natural gas safety through various channels, including social media and direct notices.

What should customers do if their home is flooded?

If flooding occurs, homeowners should contact a licensed plumber to inspect natural gas appliances before calling CenterPoint for service reconnect.

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