CenterPoint Energy Enhances Readiness for Tropical Storm Risks

Preparedness Initiatives for Tropical Storm Risks

As tropical activity intensifies in the Gulf of Mexico, CenterPoint Energy is stepping up its storm readiness. A storm system currently moving through the Gulf has a 90% chance of tropical development, as reported by the National Weather Service. In light of this, CenterPoint is focusing on proactive measures to protect its customers and infrastructure.

Resource Mobilization for Hurricane Season

In preparation for potential severe weather, CenterPoint Energy has been meticulously planning operations, which include setting up staging sites, mobilizing crews and equipment, and securing additional resources. They have already enlisted around 700 vegetation management personnel to assist with essential pre-storm tasks. Should conditions necessitate an expanded response, the company has identified over 5,000 frontline workers ready for deployment.

Safety First: A Message to Customers

With storm conditions varying and the unpredictability of nature, customers, particularly those reliant on electricity for critical health equipment, are encouraged to undertake their preparations early. Signing up for the Power Alert Service is highly recommended as it provides timely updates regarding storm-related outages and restoration timelines.

Commitment to Customer Communication

As part of their communication strategy, CenterPoint Energy will keep customers informed about the developing situation. In the aftermath of a storm, the company will provide regular updates on the estimated time for restoration of electrical services. This initiative aims to enhance service reliability and reduce uncertainties during power outages.

New Features for Outage Management

CenterPoint recently rolled out a new and improved Outage Tracker, which includes enhanced web resilience for better customer experience. This tool will be pivotal in delivering clear restoration timelines for individual customers, ensuring that they are informed promptly after storms impact service areas.

Lifesaving Precautions and Best Practices

CenterPoint Energy emphasizes the importance of safety, particularly during storm preparation. They offer substantial guidance for customers to safeguard against both electric and natural gas hazards:

Electric Safety Tips

• Avoid opening freezers and refrigerators unnecessarily during outages to preserve food.
• Use portable generators only outdoors and ensure proper ventilation to prevent carbon monoxide poisoning.
• Do not connect generators directly to your home’s electrical system to avoid backfeeding emergency resources.
• Check for damage to weatherheads, and consult a licensed electrician as necessary.
• Report downed power lines immediately by contacting CenterPoint Energy.

Natural Gas Safety Reminders

• If you detect a gas smell, evacuate the area immediately and do not use ignition sources.
• Your natural gas meter should remain on for system pressure; only shut off gas at appliances when necessary.
• For clean-up or repairs, call 811 to locate utility lines before digging.

CenterPoint Energy's Long-Term Goals

In line with its commitment to safety and reliability, CenterPoint is actively engaged in enhancing the resiliency of its infrastructure across various service territories. Significant improvements have been made, including the installation of robust fiberglass poles and the trimming of vegetation along crucial power lines. These moves represent proactive steps to reduce the risk of outages throughout the hurricane season.

Frequently Asked Questions

1. How is CenterPoint Energy preparing for potential storms?

CenterPoint Energy is actively preparing by securing additional resources, including over 700 vegetation management workers and identifying around 5,000 frontline workers if necessary.

2. What should customers do in advance of a storm?

Customers should sign up for the Power Alert Service to stay informed about outages and to begin their preparations early, especially those reliant on electricity for health needs.

3. What new tools has CenterPoint Energy introduced for outage management?

The company has rolled out an enhanced Outage Tracker to provide individual customers with precise timelines for restoration after storms.

4. Are there specific safety tips for using generators?

Yes, generators should be used only outdoors due to carbon monoxide risks, and they must never be connected directly to the home’s electrical system.

5. What actions should be taken if natural gas is suspected?

If natural gas is smelled, evacuate the area immediately without using any ignitions and call emergency services and CenterPoint Energy for assistance.

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