CenterPoint Energy Boosts Customer Engagement with New X Accounts

CenterPoint Energy Enhances Local Communication Channels

In an exciting move to better serve its customers and communities, CenterPoint Energy has launched state-specific social media accounts. This initiative is designed to provide a more personalized experience by sharing tailored content across its service areas, which include several states. These accounts will operate on the popular social media platform X, formerly known as Twitter.

New Features Available on X

Currently, customers in Texas, Indiana, Ohio, and Minnesota can find valuable and localized updates on these new accounts. Follow @CenterPoint_TX on X to stay informed about electric and gas services in Texas. This platform will become a key resource for understanding the company's operations, especially in regions like the Greater Houston area.

Why This Change Matters

As part of its commitment to improving local communications, CenterPoint Energy is dedicated to sharing content that addresses the specific needs of customers in each area. Along with the corporate account @CenterPoint, these state-focused profiles will provide timely information about various topics. Customers can look forward to updates on weather conditions, energy efficiency tips, outage information, and emergency preparedness.

What Customers Can Expect

Keith Stephens, Senior Vice President and Chief Communications Officer, emphasizes that the company values customer feedback. He believes that by establishing these new accounts, CenterPoint Energy will better meet the diverse communication needs of its service territories. Customers will now receive more relevant information that directly impacts their local communities.

Accessibility and Customer Engagement

Alongside the newly launched accounts, CenterPoint Energy will continue to engage customers through other social media platforms like Facebook and Nextdoor. These channels will also utilize geotargeting to ensure precise and relevant messaging tailored to each state.

Continued Support for Other Regions

For customers in regions like Louisiana and Mississippi, the main account will remain active until the completion of the sale of natural gas assets, which is expected soon. This ensures that all customers continue to receive important updates during the transition period.

About CenterPoint Energy, Inc.

Headquartered in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is a leading investor-owned electric and gas utility. The company has been dedicated to energy delivery for over 150 years and serves more than seven million customers across several states, including Indiana, Louisiana, Minnesota, Mississippi, Ohio, and Texas. Through its electric transmission, distribution operations, and natural gas distribution services, CenterPoint continues to prioritize safety, reliability, and customer satisfaction.

With approximately 9,000 employees, CenterPoint Energy is committed to innovation and adaptability in an ever-changing industry. For additional information about the services and updates from CenterPoint, visit their official website.

Frequently Asked Questions

What are the new state-specific accounts on X?

These accounts allow customers in Texas, Indiana, Ohio, and Minnesota to receive tailored updates from CenterPoint Energy.

What type of content will be shared on these accounts?

The accounts will feature important information about operations, weather updates, energy efficiency tips, and emergency responses relevant to each state.

How can customers follow these new accounts?

Customers can find the new state-specific accounts by searching for CenterPoint Energy on X, or by directly following the provided handles for each state.

Will there still be updates for Louisiana and Mississippi?

Yes, customers in Louisiana and Mississippi will continue to receive updates from the main CenterPoint account until the structure of service changes post-sale completion.

How does CenterPoint engage with customers on other platforms?

CenterPoint Energy utilizes platforms such as Facebook and Nextdoor with geotargeting for precise messaging in each respective state.

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