Celonis Unveils Major Partnership Expansion with Samsung Insurance

Celonis Strengthens Collaboration with Samsung Fire & Marine Insurance

In a significant development, Celonis, renowned for its prowess in process mining and intelligence, has announced an expanded partnership with Samsung Fire & Marine Insurance (SFMI). This collaboration, cementing Celonis as SFMI's primary partner in the realm of data-driven process optimization, aims to drive operational excellence and sustainable transformation.

The Essence of the Partnership

Celonis, navigating through a six-month successful pilot phase, was able to showcase the vast capabilities of its Process Intelligence platform, thus prompting SFMI to broaden their engagement. The platform provided SFMI with a comprehensive overview of their automobile insurance claims processes. By analyzing 170 distinct activities within this workflow, SFMI could pinpoint inefficiencies and initiate substantial improvements.

Chun Hyunjae, Celonis' Korea Country Manager, expressed enthusiasm about this partnership, citing SFMI as a beacon of innovation in South Korea's insurance landscape. Chun underlined that the Celonis Process Intelligence platform is transforming how businesses achieve operational excellence, which resonates deeply with SFMI’s commitment to delivering top-tier services.

Driving Innovation through Insights

In the words of Kim Min Kyung, Senior Vice President of the Data Science Team at Samsung Fire & Marine Insurance, the collaboration underscores their dedication to exceptional service delivery backed by continuous innovation. Leveraging Celonis’ Process Mining technology enables SFMI to not only understand operational processes but also to enhance them, resulting in a more efficient operational approach.

The Celonis Advantage

The Celonis Process Intelligence platform serves as an integral backbone for enterprises, promoting an understanding of organizational processes and creating a digital twin of business functionalities. This innovative platform tailors insights specifically to the unique ecosystem of businesses, allowing for actionable improvements in operations.

Recent Activities in the Asia-Pacific Region

Earlier this year, Celonis broadened its reach across the Asia-Pacific region, which included initiating a focused strategy aimed at enhancing process improvement methodologies. This expansion emphasizes the company's commitment to transforming process efficiencies and aiding businesses in their digital transformation journeys.

Recently, Lars Reinkemeyer, Celonis’ Chief Evangelist, delivered an insightful lecture at Ewha Womans University, discussing the transformative potential of process mining and its implications for women in technology. His address highlighted the critical role that diversity plays in driving innovation in emerging tech fields.

About Celonis

Founded in 2011, Celonis has been at the forefront of process intelligence technology, empowering organizations to unlock significant value through data insights. With a platform that provides an unparalleled living digital representation of business processes, companies can harmonize their operational language and strategies to harness hidden value within their operations. Headquartered in Munich and New York City, Celonis operates over 20 offices globally, serving a clientele of some of the world’s most prestigious firms.

Frequently Asked Questions

1. What is the primary goal of Celonis and Samsung Fire & Marine Insurance's partnership?

The partnership aims to enhance operational excellence and deliver sustainable value using the Celonis Process Intelligence platform.

2. How does the Celonis Process Intelligence platform benefit companies?

The platform provides a comprehensive digital twin of business processes, enabling organizations to visualize operations and identify areas for improvement.

3. What was the outcome of the initial pilot project between Celonis and SFMI?

The successful pilot enabled SFMI to gain full transparency of their insurance claims process, identifying inefficiencies and instigating new improvements.

4. What other initiatives has Celonis undertaken in the APAC region recently?

Celonis has expanded its presence in the APAC region, implemented strategic initiatives, and actively engaged in academic discourse on process mining.

5. What does Celonis' Process Mining technology allow businesses to do?

It allows businesses to analyze their operational processes to enhance efficiency and effectiveness, leveraging data-driven insights for better decision-making.

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