Celebrating Excellence: HDI's 2025 Global Support Awards Unveiled

HDI Announces the Finalists for 2025 Global Awards

In an exciting announcement, HDI proudly reveals the finalists for its 2025 Global Service and Support Awards. Celebrated as a leading organization dedicated to enhancing technical support and service management across various sectors, HDI seeks to honor individuals, teams, and organizations that have consistently displayed exceptional standards of excellence.

Recognizing Outstanding Service and Support

The 2025 HDI Global Service and Support Awards recognize various categories that exemplify outstanding performance in the industry. Finalists have demonstrated remarkable growth and commitment to technical support and service management, highlighting their capabilities in fostering exceptional customer experiences.

Categories for Recognition

Among the most prestigious awards are:

Best Service and Support Manager

This category showcases managers who have led their teams to success with outstanding leadership skills and innovative solutions. The finalists include:

• Daryl Jacoby, Johns Hopkins University Applied Physics Laboratory
• Jim King, Northwestern Mutual
• Purushotham Nelligere, Unisys
• Janice Smith, Farm Credit Mid-America

Best Service and Support Technician

This award recognizes technicians who have exhibited remarkable skills and efficiency in their roles. The finalists are:

• Sergio Michel, First American
• Mason Lezette, Rochester Institute of Technology (RIT)
• Cameron Pickard, State of Michigan
• Cristen Vang, Great River Energy

Best Service and Support Analyst

Acknowledging analysts who excel in their positions, the finalists here include:

• Kenny McLean, Open Technology Solutions
• Zachary Moon, First American IT Service Desk
• Meghan O'Connor, UPMC
• Megan Schroeder-Tschida, Infinite Campus

Best Local Chapter Officer

This award honors local chapter officers who have significantly impacted their communities:

• Matt Beran, InvGate
• Liz Bunger, Vertex
• Tyler Russell, The MIL Corporation
• Jill Weber, Northwestern Mutual

Best Customer Experience

Recognizing organizations that prioritize customer experience, the finalists include:

• Fundraise Up Inc.
• MTA Solutions - Matanuska Telecom Association
• Splashtop
• University of Alaska Anchorage - IT Experience Management Task Force

Best Service and Support Culture

Celebrating organizations that foster a strong service and support culture:

• IGS Energy
• Johns Hopkins Applied Physics Laboratory (APL)
• SitusAMC IT Support

Best Service and Support Organization

This category honors organizations that excel in providing exceptional service:

• First American Field Services - Desktop Support
• Fundraise Up Inc.
• Infinite Campus - Campus Support Team
• Northwestern Mutual Technology Service Center
• The State of Michigan Department of Technology, Management and Budget Client Service Center

Best Service Improvement Initiative

Recognizing initiatives that drive significant improvements in service:

• DXC
• Revinate
• Unisys
• WBM Technologies LP

Best Use of Technology

Highlighting organizations that effectively leverage technology:

• First American, IT Service Desk
• Unisys Global Service Desk
• WBM Technologies

The Evaluation Process

The finalists for the HDI Awards are chosen through an exhaustive selection process. Expert panels assess submissions to determine the best across various categories, ensuring that only the finest in the service and support industry receive recognition. This rigorous system guarantees that the awards maintain a reputation for excellence.

Looking Forward to the Awards Ceremony

Senior Director of HDI, Tara Gibb, expressed enthusiasm for the finalists, stating, “Congratulations to the HDI Global Service and Support Awards finalists. Your dedication sets you apart in the technical support and service management industry. We look forward to bringing the industry together this spring to see who shines as the best of the best.”

The winners of the HDI Awards will be revealed at the SupportWorld Live event, providing an excellent opportunity for networking and celebrating success within the industry. Attendees will gather to honor the achievements of their peers and engaging in discussions aimed at advancing service management across different sectors.

About HDI

HDI has been a pillar in the service management community for over thirty-five years, partnering with professionals and organizations to enhance performance and drive improvement in service delivery. Through training, certification, consulting services, and networking, HDI empowers its community to tackle challenges creatively and collaboratively. Its mission is to transform service and support, emphasizing smarter service for improved business outcomes. To discover more about HDI and its initiatives, feel free to visit their official website.

Frequently Asked Questions

What are the HDI Global Service and Support Awards?

The HDI Global Service and Support Awards recognize individuals, teams, and organizations excelling in technical support and service management.

How are the finalists selected?

Finalists are selected through a meticulous evaluation process involving expert panels assessing submissions across various categories.

When will the winners be announced?

The winners will be announced at the SupportWorld Live event, providing a platform for recognition and networking in the industry.

What is the significance of the awards?

The awards celebrate excellence in service management, showcasing the best in the industry and inspiring others to elevate their standards.

How can I learn more about HDI?

You can visit the official HDI website for more information on their services, awards, and resources for professionals in the industry.

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