Caliber's Technology Transformation with New CTO Appointment
Casey Santos Joins Caliber as Chief Technology Officer
Caliber, a renowned family of automotive repair and service brands, has made a significant move with the appointment of Casey Santos as the new Chief Technology Officer (CTO). This decision heralds a new chapter in the company's strategy to leverage technology for enhanced service offerings and operational excellence. Under her leadership, Caliber aims to innovate and strengthen its technological infrastructure to better serve customers and partners.
Ms. Santos’ Extensive Background in Technology
With over three decades of experience in various technology spheres, Ms. Santos brings a wealth of knowledge to Caliber. She has previously excelled in prominent roles, such as Chief Information Officer at Asurion, where she spearheaded strategic technology initiatives. Her work at Asurion focused on global technology operations and procurement, which positioned the company as a leader in equipment insurance.
Before her tenure at Asurion, Ms. Santos made her mark at Alliance Bernstein as Head of Business Process Innovation, where she guided the business process improvement team, realizing substantial efficiency gains for the global asset management titan. She also contributed to General Atlantic as CTO, a notable private equity firm managing significant assets.
Caliber’s Commitment to Innovative Solutions
Caliber’s CEO, David Simmons, emphasized the significance of Ms. Santos’ role during a pivotal moment in the company’s growth journey. As the company reinvigorates its commitment to technological advancement, Ms. Santos is expected to play a critical role in the deployment of innovative solutions. Her track record in leading transformative technology projects will help Caliber evolve its technology strategies for future success.
Furthermore, her experiences developing AI-driven platforms and enhancing supply chain efficiencies are aligned with Caliber's long-term vision to bolster its services in the automotive industry. Caliber’s ambitious goals include not just maintaining their leadership status but expanding it through advanced technology solutions.
Strategic Goals and Vision
As technology becomes increasingly central to both customer satisfaction and operational effectiveness, Ms. Santos is determined to amplify Caliber’s technology-led growth plans. She sees immense potential in utilizing cutting-edge and innovative technology, which she believes will fuel the company's growth strategy and enhance service delivery.
Beyond her professional endeavors, Ms. Santos holds several prominent board positions and has been recognized with numerous honors for her achievements in technology and leadership. Her educational background includes degrees from prestigious institutions such as MIT and the University of Pennsylvania, further underscoring her expertise and commitment to excellence.
About Caliber
Founded more than two decades ago, Caliber has expanded to over 1,800 centers across the country. It is recognized for a comprehensive range of automotive services, including Caliber Collision, the largest collision repair provider in the nation, and Caliber Auto Glass, a leading name in glass repair and replacement services.
With a mission focused on "Restoring the Rhythm of Your Life," Caliber employs over 30,000 dedicated teammates, all striving to provide an outstanding customer experience. The company has a reputation for high customer satisfaction scores, reflecting their commitment to delivering quality service.
Frequently Asked Questions
What was the recent appointment made by Caliber?
Caliber appointed Casey Santos as their new Chief Technology Officer.
What will Ms. Santos oversee in her new role?
She will oversee Caliber's technological initiatives and drive the advancement of innovative technology.
What is Caliber's vision regarding technology?
Caliber aims to leverage innovative technology to enhance operational efficiency and service delivery.
What notable roles did Casey Santos hold before joining Caliber?
She served as CIO at Asurion and Head of Business Process Innovation at Alliance Bernstein.
When was Caliber founded?
Caliber was founded in 1997 and has since grown to more than 1,800 centers nationwide.
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