Calabrio Welcomes Dave Rhodes as New CEO to Drive Innovation
Calabrio Appoints Dave Rhodes as CEO
Calabrio, a prominent player in workforce performance solutions, is thrilled to announce the appointment of Dave Rhodes as the new Chief Executive Officer (CEO). This change is effective immediately, as Rhodes takes over from the Interim CEO Joel Martins, who will continue his valuable contributions as Chief Technology Officer (CTO).
Leading the Future of Contact Centers
With a wealth of leadership experience, Dave Rhodes is primed to guide Calabrio through an exciting phase of growth. His background in scaling software companies and driving innovation aligns perfectly with Calabrio’s goals of revolutionizing contact centers around the world. Together with a skilled executive team, he is set to enhance the company’s commitment to innovation and strategic collaboration.
Innovative Workforce Solutions
“Calabrio is at the forefront of changing the contact center landscape,” Rhodes stated confidently. “We leverage our cutting-edge Workforce Engagement Management (WEM) solution, which is seamlessly integrated with artificial intelligence (AI) and advanced business intelligence (BI). This unique combination enables us to strive for unparalleled service excellence and operational efficiency, significantly transforming customer experiences. I am thrilled to lead Calabrio as we explore vast growth opportunities.”
Extensive Experience in Software Leadership
Before joining Calabrio, Rhodes was the CEO of Sauce Labs, a company renowned for its top-tier continuous testing and error reporting solutions, allowing businesses to confidently develop and manage quality software. His prior experience also includes serving as the Senior Vice President and General Manager of Unity Software’s Digital Twins Business, where he played a vital role in increasing revenue exponentially. He has a robust history, having spent 11 influential years at Autodesk, where he rose to Vice President of the Americas.
Support from Industry Leaders
Kris Weston, Chair of the Board and Operating Partner of Thoma Bravo, expressed enthusiasm about Rhodes’ appointment. “We are excited to welcome Dave as Calabrio’s CEO. His impressive track record of transforming software companies into leading market players, combined with his strategic insights, positions him uniquely to guide Calabrio through its next growth phase. We believe that under his leadership, Calabrio will continue to set new benchmarks in the industry, further enhancing contact center operations.”
About Calabrio
Calabrio stands as a trusted partner for numerous prominent brands. Its flagship Calabrio ONE workforce performance suite serves as the digital backbone of customer-centric contact centers. This solution not only enhances but also comprehensively understands human interactions, empowering contact centers to act as brand guardians. By optimizing agent performance and exceeding customer expectations, Calabrio elevates workforce efficiency through a synergy of AI-driven analytics, automated management, and personalized coaching.
The integrated Calabrio ONE offers an unparalleled cloud-native suite that harmonizes workforce optimization (WFO), agent engagement, and business intelligence solutions, all tailored to adapt to the evolving needs of businesses.
Frequently Asked Questions
Who has been appointed as the new CEO of Calabrio?
Dave Rhodes has been appointed as the CEO of Calabrio, effective immediately.
What key experience does Dave Rhodes bring to Calabrio?
Dave Rhodes brings extensive leadership experience from software companies, including his recent CEO role at Sauce Labs, along with expertise in driving revenue growth.
What is the focus of Calabrio under new leadership?
Under Rhodes' leadership, Calabrio will focus on innovation in customer service excellence through advanced technologies and operational efficiencies.
What is Calabrio ONE?
Calabrio ONE is a workforce performance suite that helps contact centers enhance performance and manage customer interactions effectively.
How does Calabrio ensure workforce efficiency?
Calabrio utilizes connected data, AI-driven analytics, and personalized coaching to maximize agent performance and boost workforce efficiency.
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