Bonchon Expands Franchise Network and Enhances Guest Experience

Bonchon Drives Impressive Franchise Growth

Bonchon, the global leader in Korean fried chicken, is experiencing a remarkable boost in franchise activities and technological advancements. This surge in growth is marked by the signing of numerous franchise agreements aimed at expanding their footprint across various regions. By the close of Q3, Bonchon secured agreements for 66 new locations, reflecting a significant partnership milestone, particularly with a notable deal involving 14 locations in California.

Franchise Partner Engagement

Amanda Millikan, the senior vice president of development at Bonchon, emphasizes the brand's commitment to hands-on engagement with franchisees. "Our hands-on approach to unit-level and systemwide growth is one reason franchisees choose us," she states, highlighting the brand's dedication to creating memorable food and guest experiences as they enter new U.S. markets.

Flexible Store Formats

Bonchon offers a range of store formats tailored to meet diverse customer preferences, from counter service to full table service. This adaptability not only caters to customer's evolving dining habits but also allows the brand to effectively monitor unit-level economics for franchisees post-opening, ensuring their success from the start.

Focus on Franchisee Success

With ambitious growth at its core, Bonchon is projecting to launch 25 new locations by the end of this year and aims to potentially double this figure in the following year. The brand’s expansion journey includes newly opened stores in various states including Florida, Texas, and New York. Bonchon methodically evaluates potential franchisees to ensure alignment with the brand's vision and financial health, thus promoting mutual success.

New Digital Initiatives

This year, Bonchon has made a significant leap in menu innovation as well as enhancing guest experience through technology. Collaborating with OLO, an online ordering platform, has allowed Bonchon to streamline the online ordering process comprehensively, benefiting guests and easing operational challenges for franchisees. Such innovations reflect the company's commitment to adapting to the changing landscape of dining.

Community and Franchisee Feedback

At Bonchon, the community and feedback from franchisees play pivotal roles in driving new initiatives. Millikan adds, "We are in constant dialogue with our franchisees, and new initiatives are driven by their feedback to improve the business.” This philosophy has led to the recent rollout of in-store kiosks designed to enhance operational efficiency and enrich guest experience.

Record Growth in Franchising

Earlier this year, Bonchon broke its own records regarding deals signed, showcasing an ongoing attraction for new franchise partners. The company plans to grow its U.S. locations from 145 to 500 and aims for a remarkable 1,000 locations worldwide in the next five years.

About Bonchon

Bonchon, which translates as "my hometown" in Korean, traces its roots back to South Korea, where it established its unique fried chicken offerings. Since its introduction in the U.S. in 2006, the brand has become noted for its hand-battered, double-fried chicken, providing an undeniably crispy experience. Bonchon is dedicated to fulfilling its mission of exciting taste enthusiasts and has received numerous accolades for its culinary excellence, including recognition in Fast Casual Magazine's Top Movers & Shakers.

Frequently Asked Questions

What is Bonchon known for?

Bonchon is renowned for its Korean fried chicken, particularly its unique double-fried preparation method that delivers exceptional crispiness.

How many franchise agreements did Bonchon sign recently?

Recently, Bonchon signed franchise agreements for 66 new locations, significantly expanding its network.

Where is Bonchon expanding its operations?

Bonchon is expanding into various locations, including states like California, Florida, and Texas.

What technology initiatives has Bonchon implemented?

Bonchon has enhanced its online ordering system by partnering with OLO to streamline the guest experience and support franchise operations.

What growth does Bonchon anticipate in the coming years?

Bonchon expects to grow from 145 to 500 locations in the U.S. and aims for 1,000 locations globally within the next five years.

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