Bloomreach Achieves New Heights with ISO Recertifications

Bloomreach Celebrates ISO Recertifications

Bloomreach, a leader in ecommerce personalization, has proudly announced the successful completion of its ISO recertifications, demonstrating its enduring commitment to excellence and security in services offered. With a focus on meeting international standards, the company is paving the way for enhanced customer trust and satisfaction.

Understanding ISO Certifications

ISO Certifications are crucial for organizations seeking to validate their business processes and security standards. Bloomreach's recent renewal of ISO certifications includes the updated ISO 27001:2022, allowing the company to assure stakeholders of its commitment to maintaining high industry standards for quality and information security.

Key Aspects of ISO Compliance

To uphold its ISO compliance, Bloomreach undertook a thorough surveillance audit that reviewed various aspects of their operations. This included comprehensive evaluations of the company's information security management systems (ISMS), quality management systems, cloud technologies, and processes for business continuity, among others.

Commitment to Customer Expectations

The foundational belief at Bloomreach is to not only meet but exceed customer expectations. By implementing third-party security assurances such as ISO, the company aims to build a connection of trust with its customers, resulting in a reliable ecommerce environment.

Complete List of Bloomreach’s ISO Certifications

Bloomreach proudly holds several ISO certifications, which include:

• ISO 9001:2015 - Quality Management Systems
• ISO 27001:2022 - Information Security Management Systems
• ISO 27017:2015 - Information Security Controls for Cloud Services
• ISO 27018:2015 - Protection of PII in Public Clouds
• ISO 22301:2019 - Business Continuity Management
• ISO Certification of Conformity General Data Protection Regulation (GDPR)

Thoughts from Leadership

Aviv Raff, Chief Information Security Officer at Bloomreach, shared insights on the importance of third-party certifications, stating that continuous affirmation of their security management processes instills confidence in their products and services. Such accreditations underscore Bloomreach's commitment to security, privacy, and accountability across its business operations.

Exploring Bloomreach’s Impact

Bloomreach's innovative approach personalizes the ecommerce experience by integrating real-time customer and product data. This unique methodology allows businesses to genuinely understand customer preferences, creating limitless opportunities for engagement across various channels. The integration of Loomi, Bloomreach's AI for ecommerce, significantly enhances user journeys, driving greater profitability and rapid business growth.

Innovative Solutions by Bloomreach

The suite of products by Bloomreach includes multiple cutting-edge solutions such as Engagement, a marketing automation tool; Discovery, an advanced search solution for ecommerce; Content, a headless CMS; and Clarity, a platform for conversational shopping powered by AI. These diverse offerings cater to more than 1,400 global brands, ensuring tailored experiences that resonate well with customers, including prominent names like Williams-Sonoma, Bosch, Puma, and Marks & Spencer.

Frequently Asked Questions

What is Bloomreach's primary focus in ecommerce?

Bloomreach is dedicated to personalizing the ecommerce experience, ensuring businesses understand customer preferences through data integration.

What does ISO certification entail for Bloomreach?

ISO certification signifies Bloomreach's adherence to international standards for quality management and information security within its operations.

Why are third-party certifications important?

Third-party certifications, like those from ISO, help build trust with customers by confirming that a company's security and management practices meet rigorous standards.

How does Bloomreach leverage AI in its services?

Bloomreach utilizes AI, specifically through Loomi, to enhance customer engagement and streamline the shopping process, facilitating better business outcomes.

Who are some key clients of Bloomreach?

Bloomreach serves over 1,400 global brands, including well-known companies like Williams-Sonoma, Bosch, Puma, and Marks & Spencer.

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