BHC Global's Strategic Move: Buying POWERCONNECT.AI
BHC Global Expands Its Reach with POWERCONNECT.AI Acquisition
BHC Global, a prominent digital innovation consultancy with a rich 25-year history, has taken a significant step forward by acquiring a majority interest in POWERCONNECT.AI, an innovative company revolutionizing AI-driven customer experiences. This acquisition will empower BHC Global to enhance its advisory, project management, and testing services for POWERCONNECT.AI solutions across various regions.
Unlocking New Potential for Customer Experience
By aligning with POWERCONNECT.AI, BHC Global is ideally positioned to create a seamless end-to-end experience that spans from governance to the implementation of AI customer experience solutions. This collaboration is expected to transform how utility and energy companies interact with their customers, streamlining operations and improving overall service quality.
Statements from Leadership
Steve Dawson, Founder and CEO of POWERCONNECT.AI, expressed enthusiasm about the partnership, highlighting the synergy between their operations and the expansive reach BHC Global offers. He noted, "To support our vision and scalability, we sought a partner who could truly enable our success. I am thrilled to collaborate with Steve Northrup and the BHC Global team, whose outstanding reputation aligns perfectly with our vision.”
In response, Steve Northrup, CEO of BHC Global, remarked, "We view the acquisition of POWERCONNECT.AI as a significant enhancement to our portfolio. Our commitment is to support the POWERCONNECT.AI team and its channel partners to ensure scalability while maintaining high standards of quality control in customer experience solutions.”
Implications for Customers and Channel Partners
For current customers of POWERCONNECT.AI, this acquisition means immediate access to a broader range of capabilities, especially in data management and project execution. POWERCONNECT.AI will continue to innovate by modernizing customer service, payment systems, and operational workflows through advanced AI-driven automation technologies. Clients can look forward to cutting-edge products such as AI Webchat, AI Self-Service Portal, AI Agent Assist, and AI Omni-Channel among others.
Additionally, for channel partners, BHC Global's support will drive growth in partnerships, ensuring seamless integration with established platforms like SAP and Oracle. This integration is set to empower utilities to enhance their customer service experiences and operational workflows through smart automation.
About BHC Global
BHC Global is all about DIGITAL INNOVATION. AMPLIFIED. At its core, BHC Global (formerly Blue Heron Consulting) is a consultancy that champions digital transformations that deliver impactful results. With a dynamic team of over 110 consultants across multiple countries, BHC Global is dedicated to driving efficiency and quality in project execution.
About POWERCONNECT.AI
POWERCONNECT.AI, as a subsidiary of BHC Global, leads the charge in the energy and utility sector by revolutionizing customer experiences with cutting-edge AI technology. Founded in recent times, the firm’s ValAI™ platform integrates seamlessly with industry giants like Oracle and SAP, delivering multilingual support and innovative solutions tailored to the unique needs of the sector.
Frequently Asked Questions
What are the key advantages of BHC Global acquiring POWERCONNECT.AI?
This acquisition enhances BHC Global’s service offerings, allowing them to provide comprehensive advisory and project management solutions that will streamline operations in the utility and energy sector.
How will this acquisition impact POWERCONNECT.AI's current clients?
Clients of POWERCONNECT.AI will gain immediate access to enhanced capabilities, including improved customer service solutions and operational workflows powered by advanced AI technologies.
What is the future vision for POWERCONNECT.AI under BHC Global?
POWERCONNECT.AI aims to expand its reach and deepen integration with existing utility platforms, fostering sustainable growth while maintaining high-quality service delivery.
How does BHC Global plan to support channel partners post-acquisition?
BHC Global is committed to empowering channel partnerships, providing resources and support that will help leverage existing technologies and promote innovative solutions among utility partners.
Who can potential clients contact for more information about POWERCONNECT.AI's services?
For further details, interested clients can reach out directly to POWERCONNECT.AI via their website or authorized representatives promoting AI-driven solutions for energy and utility companies.
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