BeneCard PBF Celebrates Silver Stevie Award Success
BeneCard PBF has proudly announced its victory, winning the prestigious Silver Stevie Award in the Sales & Customer Service category. This recognition celebrates the organization's unwavering commitment to delivering exceptional customer service within the pharmacy benefit management (PBM) industry. The Stevie Awards are renowned worldwide for honoring excellence in customer service, business development, and sales.
Understanding the Stevie Awards
The Stevie Awards boast a rich history of recognizing the best in various fields including customer service and sales. Organizing several prominent business awards programs, they highlight outstanding performances from organizations of all sizes and sectors. In this year's competition, an impressive 2,100 nominations were submitted from various industries, evaluated by a panel of more than 150 experts from around the globe.
Significance of the Silver Stevie Award for BeneCard PBF
This accolade marks BeneCard PBF's third consecutive Stevie win, showcasing the organization's relentless pursuit of service excellence and improvement. It emphasizes the continuous efforts made by BeneCard PBF to improve the quality of their services while meeting and exceeding client expectations.
A Culture of Support and Recognition
BeneCard PBF differentiates itself as one of the few pharmacy benefit managers with recognition from the Stevie Awards. The company promotes a work culture that celebrates and invests in its employees, which is reflected in their submissions for awards. Performance metrics indicate significant gains in quality, efficiency, and customer satisfaction, proving that BeneCard PBF continues to set high standards in the industry.
Notable Achievements in Customer Service
According to Dave Slonac, Assistant Vice President of the Contact Center, BeneCard PBF's performance in customer service highlights measurable improvements in speed and quality. The contact center achieved a remarkable decrease in average call answer time, showcasing its commitment to responding promptly to member inquiries.
Insights from Company Leadership
Jeff Shea, the President of BeneCard PBF, expressed his pride in the team's dedication, stating that this Stevie Award affirms their mission to prioritize members' needs and deliver high-quality support consistently. Their professionals strive to go beyond expectations, ensuring clients receive the best support possible.
The Recognition of Excellence
Reflecting on this achievement, the Stevie Awards President, Maggie Miller, acknowledged the remarkable excellence demonstrated by this year’s winners, highlighting their innovation and significant customer impact. This award showcases the hard work and passion of organizations like BeneCard PBF.
About the Stevie® Awards
The Stevie Awards encompass various programs to recognize outstanding performance in the workplace. With entries from over 70 countries annually, these awards highlight exceptional achievements across different sectors and encourage organizations to strive for excellence.
About BeneCard PBF
BeneCard PBF offers a unique proposition defined by transparent operations, independent governance, and a flexible plan design focused on measurable outcomes. By combining clinical expertise with a member-first service model, BeneCard PBF effectively manages pharmacy benefit programs nationally and locally. Their commitment to accountability and clear reporting fosters partnerships with consultants and employers to meet diverse market needs.
With dedicated customer service, BeneCard PBF supports clients 24/7/365 in over 240 languages, ensuring access to tailored support for members and healthcare providers alike.
Frequently Asked Questions
What is the significance of the Silver Stevie Award?
The Silver Stevie Award recognizes exceptional achievements in customer service and sales, highlighting organizations that excel in these areas.
How has BeneCard PBF improved customer service?
BeneCard PBF has achieved measurable improvements in call answer times and service quality, demonstrating a commitment to excellent customer service.
What does BeneCard PBF focus on in their operations?
They focus on transparent operations, independent governance, and delivering measurable outcomes through a member-first service model.
How many Stevie Awards does BeneCard PBF have?
BeneCard PBF has received a total of three Stevie Awards, demonstrating consistent success in service excellence over recent years.
What languages does BeneCard PBF provide support in?
BeneCard PBF provides support in over 240 languages, ensuring accessibility for diverse client needs.
